What are the responsibilities and job description for the Client Concierge - Sales & Intake position at Law Office of Erin Morse?
At the Law Office of Erin Morse, we are a premier boutique family law firm in Orlando specializing in high-stakes divorce, custody, and complex family law matters. We combine exceptional legal representation with a client-first experience.
We are seeking an exceptional, sales-driven Client Concierge who knows how to connect with people, build trust quickly, confidently guide prospective clients through the intake process, and convert qualified leads into paid consultations and new business opportunities.
This is NOT a traditional receptionist position. This is a revenue-driving sales and client conversion role.
Your ability to convert opportunities into consultations, consistently follow up with prospective clients, and deliver exceptional service will directly contribute to the firm's success.
About the Role
As the Client Concierge, you will be the first point of contact for potential clients and one of the most important contributors to our firm's growth.
You will engage prospective clients who are often experiencing difficult, emotional, and time-sensitive situations. Your responsibility is to establish trust, communicate the value of our services, overcome common objections, and confidently guide qualified prospects toward scheduling and paying for consultations.
You won't simply answer incoming calls. You will own the intake pipeline, pursue opportunities, and turn interested prospects into committed appointments.
Success in this position requires someone who is self-motivated, results-oriented, persuasive, organized, and comfortable being held accountable to clear performance goals.
Job Type: Full-time, in-person
Benefits:
401(k) with employer match
Paid Time off
Paid Holidays
Bonus eligible immediately
Health Benefits
Salary : $18 - $23