What are the responsibilities and job description for the Customer Service Representative position at Lava Events?
We are currently seeking a talented Customer Support Representative. Do you have a passion for helping others and providing a superior customer experience? The Customer Support Representative is a vital member of our sales an customer support team. In this position will handle all facets of customer service, including responding to inbound inquiries, greeting customers, processing transactions, updating accounts and general customer support.
Customer Support Representative Tasks & Duties
- Serves as the primary point of contact for customer inquiries
- Strengthens and maintains favorable relationships by listening to customers
- Process customer orders and ensure a timely and systematic entries
- Provide accurate communication to customers
- Provide relevant solutions for inbound customer concerns
- Secure authorization for account modifications
- Assist in activating new customer accounts
- Maintain a working knowledge of products, policies and procedures
- Maintain accurate and up to date records
- Additional duties as assigned
Customer Support Representative Qualifications:
- High school diploma or equivalent required, or at least one year of customer service or customer support experience
- Great written and verbal communication skills
- Solid knowledge of products and services.
- Desire to help others through the provision of stellar service
- Proficient computer skills
- Superior data entry and organization skills
- Able to prioritize tasks and meet deadlines
- Excellent attention to detail
- Reliable transit to Dallas, TX
To begin the application process, please submit your resumé.
Pay: $18.80 - $22.67 per hour
Benefits:
- 401(k)
- Health insurance
Work Location: In person
Salary : $19 - $23