What are the responsibilities and job description for the IT Help Desk Specialist (Contract) position at Laurel Health Care Company?
The IT Help Desk Specialist (contract) provides first-level technology support to internal employees. The Help Desk Specialist assists end users with various technology-related concerns to ensure successful business operations and that employees can accomplish tasks. This role is expected to use problem-solving skills to resolve end-user help requests, as well as assisting with the deployment of IT resources.
This role is a six-month contract opportunity.
Duties and Responsibilities
User Support
- Provide frontline support with technology issues related to computers, networking, software,
- and telecommunications
- Provide support over the telephone, in-person, via email or using remote management tools
- Record, track, and document the service desk request problem-solving process
- Install, configure, and manage desktop computers running Windows operations systems
- Support common desktop software applications, browsers, and security software
- Perform on-site and remote analysis, diagnosis, and resolution of technology problems,
- recommending or implementing corrective solutions when applicable
- Troubleshoot basic networking or server-related issues and escalate to System or Endpoint
- Administrators where necessary
- Fulfill user access requests for new and existing employees using Active Directory, Microsoft
- Exchange, and third-party provisioning tools
- Install, configure, manage, maintain, and troubleshoot printers
- Work with outside vendors for support as necessary
- Collaborate with team members to ensure efficient operation of the company’s end-user
- computing environment
Position Requirements
- High school diploma or equivalent
- 1-3 years of experience supporting help desk operations or equivalent certifications
- Strong working knowledge of modern PC technology components and their relationships, including software, hardware, basic networking, applications, and peripherals
- Excellent written and verbal communication skills
- Strong multi-tasking, organizational, and documentation skills
- Maintains a positive and respectful attitude
- Ability to think critically and logically and exercise proper judgment
Technical Requirements
- Microsoft Windows 7, 8.1, and 10
- Basic Active Directory administration
- Microsoft Office and Open Office applications
- Basic understanding of networking services and protocols
- Experience with supporting hardware for desktops such as printers, multifunction devices, scanners, VoIP phones, and monitors
Desirable Skills & Exposure
- Windows Server OS experience
- Active Directory user administration
- Group Policy administration
- LAN/WAN/Wi-Fi administration
- Microsoft 365 products and services
Work Conditions
- Laurel Health Care Company is a 24/7 enterprise
- Hybrid work schedule after initial training period
- Participate in on-call rotation
- Occasional travel to off-site location to accommodate business needs
- Lifting and transporting of up to 50 lbs.
- Occasional handling and inspection of components, connections and cables in floors, ceilings and other restrictive areas
* It is the policy of this facility to recruit, hire, train, compensate and in all ways treat all staff members without regard to race, color, religion, sex, pregnancy, gender identity, sexual orientation, national origin, age, disability, military status, genetic information or other characteristics protected by applicable law.