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Help Desk Specialist

Comtech Global, Inc
Columbus, OH Contractor
POSTED ON 11/25/2025 CLOSED ON 12/24/2025

What are the responsibilities and job description for the Help Desk Specialist position at Comtech Global, Inc?

Direct client - Helpdesk Analyst, Columbus, OH

Interviews will be onsite. Location TBD after candidate screening.

Candidates will work onsite in Franklin or Madison County.

Job Description:

Provides tier 2 technical support and system access to approximately 15,000 customers using ServiceNow ticketing system.

Troubleshoots hardware and/or software issues independently in workstation support, desktop support, business continuity, information security, network connectivity knowledge of MS Office (O365) and use of ticketing system software.

Skill Required / Desired Amount of Experience

  • Professional experience working with computers in a Help Desk/Support role - Required 1 Years
  • Professional experience in a customer service-related role, providing phone and video support for users with varying levels of technical expertise Required- 1 Years
  • Strong Customer Service Skills Required 1 Years
  • Previous experience with ServiceNow Highly desired 1 Years
  • CompTIA A Certification Highly desired 1 Years

Hourly Wage Estimation for Help Desk Specialist in Columbus, OH
$24.00 to $29.00
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