Sales Order Specialist

Join LaundryLux

Laundrylux is the North American supplier of Electrolux Professional & Wascomat equipment for Laundromats, Coin Laundries & On-Premises Laundries. From financing to repairs, Laundrylux provides a comprehensive set of services to help with all elements of commercial laundry.

Sales Order Specialist

What we are looking for:

The Sales Order Specialist is responsible for owning the order entry process by managing the order entry cycle, including inputting, validating, and updating orders as required. This position plays a key role in supporting both sales and customer care functions by ensuring compliance with company standards and solving order-related issues.

Before we continue to dive into the requirements for the role let’s talk about Why you should join LaundryLux?

Career Advancement: We offer a career, not just a job. We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment.

Learning and Development: We foster a culture that encourages and promotes professional growth and development, with continuous learning

Diversity Initiatives: We are proud to have launched the Women’s Initiative focused on building a better workplace for women, providing support, and recognizing the talented women within our company.

LaundryLux Benefits: We offer a comprehensive benefits package including:

• Health benefits package including medical, dental & vision plans
• Life Insurance
• 401(k) with company matching
• Paid Time Off
• Paid Holidays
• Profit Sharing
• Employee Referral Program
• Mentorship Program
• Company Sponsored Training
• Tuition Reimbursement
  
  

Back to the role:

What you will do:

• Enter & update orders within 48 hours of receipt and ensure 100% accuracy.
• Maintain all customer-related master data including new customer set up.
• Identify the issues within the current process that hinder goal achievement, and clearly communicate those challenges to your manager.
• Collaborate with the Order Release Manager to develop and implement solutions aimed at reducing order entry errors.
• Communicate as required with the salespeople and distributors to ensure you have all required information to accurately enter all aspects of the order.
• This includes, but is not limited to, machines, ancillaries, kit components, sales discounts being applied correctly, shipping information, payment methods, and any other applicable information.
• Update orders as required based on customer, distributor, and sales feedback.
• Manage customer master data, ensure accuracy, update as required.
• Provide input on reports needed to track the right information.
• Enter freight information based on the origin-destination, quantity of the machines on the order, and the supplemental shipping requirements.
• Be open to learning and using new tools, processes, and methods of entering orders to improve the efficiency and accuracy of order entry.
• Provide feedback to your manager on tools, processes, and methods.
• Learn as much as possible about the company products – functionality, brands, sizing, usage, etc.
• Demonstrate knowledge during the order entry process to ensure the customer is receiving everything required for their order.
• Perform other duties as assigned by management.
  
  

What you should have:

• Strong attention to detail.
• Experience in a high volume & task-oriented environment.
• Ability to adapt to fast-paced changing business needs while being able to work independently.
• Ability to collaborate with internal departments professionally and positively.
• Self-driven and results-oriented with a focus on providing outstanding service.
• Must have a strong business acumen, professionalism, work ethic, and sense of urgency.
• Excellent verbal, active listening, and written skills to effectively and professionally communicate.
• Proven track record to multi-task with shifting priorities.
• Exemplify our CORE principles: Control, Ownership, Reach, and Endurance
• Proficiency in MS Office; strong presentation skills.
• Proficiency with an ERP systems is a plus but not a requirement.
  
  

Education and Experience:

• High School diploma or GED required.
• 4 years college degree preferred.
• 3 years’ experience in customer order processing or similar role.
• 5 years’ experience in a manufacturing environment is a plus.
  
  

Our Values:

People, Share Responsibility, Integrity, Excellence, Customer Focused, Meaningfulness and Fun

If you are looking for your next challenge, then this is your chance to join our team of exceptionally talented, creative and innovative professionals. We want you!

We are an equal opportunity employer and we are committed to providing reasonable accommodations to individuals with disabilities in all aspects of the employment process. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Our company participates in E-Verify.

LaundryLux is the North American supplier of Electrolux & Wascomat commercial laundry equipment for self-service Laundromats and On-Premises Laundries such as hotels, hospitals, nursing homes, salons, firehouses, vets, and more.

Let our family’s history shape your future success.

What began with an accident at sea and one man’s dream for the future, has transformed into a business reality. LaundryLux wishes to share that success with families and businesses, helping investors and business owners maximize their returns on their laundry system investments.

“We have dedicated employees who have worked for us for years and years and are still committed to providing the best possible products and services. It’s because we all believe in what we do and in the products we sell.” – Neal Milch, Chairman