What are the responsibilities and job description for the Team Manager position at Launch Family Entertainment - Herndon?
Title: Team Manager
Reports to: Assistant/General Manager
About Launch:
Are you looking for a job you can have fun at? Are you looking for a fulfilling, rewarding career where you can grow and thrive? Most of all are you looking for a career where your creativity, integrity and diligence is valued? If you’ve answered yes, then you are looking for a career with Launch! At Launch we believe in treating our customers like long lost friends that we are excited to see. We believe that families deserve to have an amazing guest experience while creating unique memories that they will cherish. We are a family entertainment company with locations across the United States. We are continually expanding and are looking for individuals who like to think outside the box, utilize their entrepreneurial skills, expand their horizons and grow with us.
Summary of Position:
Works with the Assistant/General Manager to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, service quality, safety, cleanliness and sanitation. Oversee a maximum of 30 staff members per shift, a 33,000 square foot facility that has a capacity of 200 jumpers per hour on different trampoline courts & attractions; a kitchen that serves hot foods such as pizza, nachos, wings, etc and an Event area that holds 120 party guests.
Duties & Responsibilities:
General Administration
● Understand completely all policies, procedures, standards, specifications, guidelines and training programs.
● Manage merchandise including clothing, shoes, socks, pens or related material.
● Inventory management and ordering.
● Store opening duties.
● Prepare all required paperwork, including forms, reports in an organized and timely manner.
● Provide advice and suggestions to the Manager as needed.
● Promotes good business principles by never discussing company business in public
Marketing, Programs and Events
● Managing special events (lockouts, corporate events, bachelor parties, youth groups).
● Overseeing event staffing plans
● Working hand in hand with office staff to set up appearances, giveaways, and community outreach.
Financial
● Performs and/or oversees regular inventory procedures, including ordering, taking physical inventories, controlling waste, etc.
● Implement strategies for improving cost controls.
● Assign tills to cashiers.
● Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with facility policies and procedures.
● Compile and balance cash receipts at the end of the day/shift.
● Manage labor based on daily business changes while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
Operational
● Monitors the workplace safety program.
● Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
● Ensure that all customers receive the proper jump service according to company standards.
● Ensure that all food and products are consistently prepared and served according to the facility’s recipes, portioning, cooking and serving standards.
● Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
● Oversee the health and safety of customers and staff at Launch
● Fill in where needed to ensure guest service standards and efficient operations.
● Supervise and participate in jump area, kitchen and cafe area cleaning.
● Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the facility’s preventative maintenance programs.
● Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the facility’s receiving policies and procedures.
● Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the facility, employees and guests.
● Resolve customer complaints.
Technology
● Master the point-of-sale, online booking and event scheduling software.
● Develop a proficiency in Microsoft Office programs (Excel, Word and Powerpoint).
Staff Management
● Develop and foster a work environment where all employees are free from harassment of any kind.
● Be knowledgeable of facility policies regarding personnel and administer prompt, fair and consistent corrective action for all violations of company policies, rules and procedures.
● Report employee misconduct to the Assistant/General Manager.
Perform any other duties as assigned, requested or deemed necessary by the Assistant/General Manager.
Qualifications:
● Be 21 years of age.
● 3-5 years managing an entertainment business, recreation department or
restaurant.
● Possess excellent communication skills.
● Displays a strong knowledge of all job functions and systems.
● Must possess basic math and computer skills, including Microsoft Word, Excel and Outlook.
● Be able to communicate, verbally and in writing, in the predominant language of the facility’s trade area.
● A strong knowledge of our POS system.
● Be able to work in a standing position for long periods of time (up to 8 hours).
● Be able to reach, bend, stoop and frequently lift to 50 pounds.
Pay: From $17.00 per hour
Work Location: In person
Salary : $17