Customer Service Representative

Job Title: Customer Service Representative

FLSA Status: Non-exempt

Veterans are strongly encouraged to apply.

ABOUT US

LaRue Tactical is based in Leander, TX. We manufacture hyper-accurate rifles and accessories for the government and civilian markets. Our products are relied upon by our warfighters & law enforcement, as well as competitive shooters and discerning customers. Self-awareness and initiative are key in helping to create a safe and productive workplace environment because in our business, there is no prize for 2nd place.

Precision at our level requires discipline and attention to detail in every facet of our manufacturing process. We value Motivation, Focus, & Consistency and are searching for the right talent to have a direct hand in creating our world-class products. Do you have what it takes to become part of our LaRue family?

In return, we will offer you:

· Competitive compensation

· Competitive healthcare rates

· A free basic life insurance policy

· 401(k)

· Dental insurance

· Vision insurance

· Paid Time Off

SUMMARY

We are seeking a dynamic and enthusiastic Customer Service Representative to join our team! In this role, you will be the first point of contact for our valued clients, delivering exceptional support and solutions that foster loyalty and satisfaction. Your energetic approach and strong communication skills will help create positive experiences, resolve inquiries efficiently through telephone and email, and promote our brand’s reputation. This will be achieved by answering inquiries, resolving complaints, processing orders, and providing product information. This position offers an exciting opportunity to develop your client service expertise while making a meaningful impact every day.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide outstanding customer support via phone, email, and chat channels, ensuring each interaction is positive and professional.
• Assist clients with inquiries, product information, billing issues, and service requests with clarity and confidence.
• Conduct outbound calling to follow up on customer needs, promote new products or services, and gather feedback for continuous improvement.
• Manage data entry tasks accurately within customer relationship management (CRM) systems and other software tools.
• Handle transactions and process payments securely when necessary.
• Maintain excellent phone etiquette and communication skills to build rapport with clients from diverse backgrounds.
• Collaborate with team members to resolve complex issues swiftly, utilizing analysis skills to identify root causes and solutions.
• Inform customers of unit prices, shipping date, anticipated delays, and any additional information needed by customers.
• Enter order(s) into sales system to determine total cost for customers.
• Forward shipping documents to fulfillment/shipping for review.
• Follow up on orders to ensure delivery by specified dates.
• Prepare invoices and assist managers with order entry.
• Check shipping orders to ensure they are accurate regarding quantities shipped. This is done by comparing shipping documents with computer generated reports.
• Specify if special labeling is required for shipment and in some instances supplies to the shipping department.
• Confer with production, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
• Answer questions from customers or individuals on products or direct them to a person that can assist them.
• Maintain customer name and address database.
• Assist in warranty/exchange requests.
• Work alongside Compliance and eventually learn how to process regulated products.

This job description is not intended to imply that the duties identified above are the only duties to be performed by the employee in this position. Employees may be required to perform other job duties as requested, subject to applicable state and federal laws. This job description or certain job functions described herein may be subject to modification in accordance with applicable state and federal laws.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS

• Fluency in English is required
• Ability to read and interpret documents
• Prior experience in call center environments or customer support roles is preferred
• Demonstrated sales skills with the ability to upsell or cross-sell products effectively
• Strong computer skills including proficiency in Microsoft Office applications and data entry systems
• Excellent communication skills with active listening capabilities and professional phone etiquette
• Ability to handle outbound calling campaigns confidently while maintaining a positive attitude
• Experience in currency handling, typing accuracy, and analysis of customer data is advantageous
• Outgoing, self-motivated personality
• Able to work with little to no supervision over time
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations
• Must be willing to become familiar with products lines and customer base
• Must be willing to become familiar with data work systems and be able to input and retrieve data

EDUCATION and/or EXPERIENCE

High School diploma or general education degree (GED); one to three months related experience and/or training: or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

None required for this position.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting up to 25 pounds for files, computer printouts, etc. on occasion.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The performance of this position may occasionally require exposure to the manufacturing areas where under certain areas require the use of personal protective equipment such as safety glasses with side shields, mandatory hearing protection, close-toed shoes, etc.

For the most part, ambient room temperatures, lighting and traditional office equipment as found in a typical office environment are standard.

Normally Monday-Friday, 8am-5pm.

Pay: $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• customer service: 1 year (Preferred)

Language:

• English (Required)

Ability to Commute:

• Leander, TX 78641 (Required)

Work Location: In person

Salary : $20