L&D Manager

Job Title: Learning & Development (L&D) Manager

Location: Bronx, NY

Position Overview

We are seeking a dynamic and bilingual (English/Spanish) Learning & Development Manager to lead our employee training and onboarding initiatives in a fast-paced food and beverage environment. This role is responsible for designing, developing, and delivering engaging training programs that support operational excellence, employee growth, and a strong company culture.

Key Responsibilities

Onboarding & Orientation

• Lead and continuously improve the new hire onboarding experience across all roles
• Facilitate engaging new employee orientations in both English and Spanish
• Ensure all onboarding materials are compliant, up-to-date, and aligned with company values and policies
• Partner with HR and operations leaders to ensure smooth integration of new hires

Training Design & Delivery

• Design, develop, and implement training programs for frontline employees, supervisors, and managers
• Deliver instructor-led and hands-on training sessions in both English and Spanish
• Create training materials including presentations, job aids, SOPs, and e-learning content
• Evaluate training effectiveness and continuously improve content based on feedback and business needs

Operational Training Support

• Collaborate with operations teams to identify skill gaps and training priorities
• Support compliance training (e.g., food safety, workplace safety, company policies)
• Standardize training processes across departments and locations
• Ensure consistency in training delivery and documentation

Employee Development

• Support career pathing and development programs for frontline and supervisory employees
• Coach managers on effective training and coaching techniques
• Help build a culture of continuous learning and development across the organization

Qualifications

• Bachelor's degree in Human Resources, Organizational Development, Education, or related field (or equivalent experience)
• 5 years of experience in Learning & Development, Training, or HR
• Fluency in both English and Spanish (required)
• Proven experience designing and delivering training programs for diverse workforces
• Strong facilitation and presentation skills
• Experience with onboarding programs and employee engagement initiatives