Collections Specialist

Location: Metrowest, MA

Work Environment: [Hybrid]

About the Company

We are a rapidly growing medical device company committed to innovation, operational excellence, and delivering high-quality products that improve patient outcomes. As we continue to scale through organic growth and strategic initiatives, we are seeking a detail-oriented and proactive Accounts Receivable/Collections Associate to support our finance team and help drive strong cash flow performance.

Position Overview

The Accounts Receivable/Collections Associate will play a critical role in managing customer collections, monitoring outstanding receivables, and supporting cash flow optimization across the organization. This individual will be responsible for maintaining accurate aging reports, partnering with internal teams and customers to resolve payment issues, and ensuring timely collection of outstanding balances.

This is an ideal opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and wants to contribute directly to the financial health of a growing organization.

Key Responsibilities

• Manage day-to-day accounts receivable and collections activities for a diverse customer base
• Monitor customer accounts to ensure timely payment and proactively follow up on overdue balances
• Prepare, analyze, and distribute AR aging reports, highlighting trends, risks, and collection priorities
• Partner with customers to resolve billing discrepancies, payment delays, and account issues in a professional and timely manner
• Collaborate cross-functionally with Sales, Customer Service, and Finance teams to support dispute resolution and account reconciliation
• Perform cash application, payment posting, and reconciliation of customer accounts
• Support cash flow analysis by tracking collection trends, identifying at-risk receivables, and providing actionable insights to leadership
• Maintain accurate customer account records, credit information, and collection notes
• Assist with month-end close related to AR, including reconciliations and reporting
• Support internal and external audit requests as needed
• Identify and recommend process improvements to strengthen collections, reporting, and AR controls

Qualifications

• Associate’s or Bachelor’s degree in Accounting, Finance, Business, or related field preferred
• 2 years of experience in accounts receivable, collections, or billing administration
• Strong experience with collections, cash application, and aging analysis
• Excellent understanding of AR processes, customer account management, and cash flow impact
• Proficiency in Microsoft Excel (VLOOKUP, PivotTables, aging analysis, reporting)
• Experience with ERP/accounting systems (NetSuite, SAP, Oracle, D365, or similar) preferred
• Strong communication and customer service skills with the ability to handle collections professionally
• Highly organized, detail-oriented, and able to manage multiple priorities
• Analytical mindset with a focus on process improvement and operational efficiency

Preferred Qualifications

• Experience in a medical device, manufacturing, or product-based company
• Exposure to credit analysis or customer credit management
• Experience working in a growth-oriented or multi-entity environment

Why Join Us

• Opportunity to join a growing, mission-driven medical device organization
• High visibility role with direct impact on company cash flow and operational success
• Collaborative, team-oriented environment
• Competitive compensation and benefits
• Career growth opportunities within finance and accounting

Ideal Candidate Profile

The ideal candidate is proactive, persistent, and solutions-oriented—someone who can balance customer relationships with strong collection discipline while helping improve overall cash conversion and financial performance.