What are the responsibilities and job description for the Data Center Operations/system engineer/Support Engineer position at LANDMARKIT LLC?
Data Center Operations/system engineer/Support Engineer
Location:Norwalk, CT
The Data Center Operations & Support Engineer is responsible for physical hardware deployments, mainframe and server monitoring, network device management, and tier-1/2 desktop and peripheral support. This role ensures high availability of data center infrastructure while maintaining accurate inventory and ticket management through ServiceNow.
Key Responsibilities
Data Center & Mainframe Operations
- Rack, stack, cable, and configure servers, network devices, in-rack PDUs, and KVM switches.
- Perform physical hardware upgrades, including RAM, storage drives, CPUs, and Network Interface Cards (NICs).
- Monitor and maintain data center servers, system interfaces, and communication utilities.
- Assist with operations in a large-scale IBM Z10 mainframe environment (IPL, TSO, MVS, JES2, CA7).
- Handle daily and monthly tape backup operations for offsite storage.
- Manage physical hardware assets, track inventory, and maintain accurate records in ServiceNow.
End-User & Desktop Support
- Provide onsite, phone, and remote technical support for desktops, laptops, printers, scanners, and peripherals.
- Image, deploy, maintain, and upgrade end-user hardware, software applications, and operating systems.
- Troubleshoot network connectivity, device communication, and hardware/software faults.
- Manage Move, Add, Change, Install (MACI) requests to minimize user downtime.
- Perform preventative maintenance and facilitate repair or warranty replacement for defective parts.
- Escalate complex issues to Tier 2/3 engineering teams or third-party vendors as needed.
Qualifications & Requirements
- Education: Bachelor s degree in Computer Science, Systems Engineering, Telecommunications, or a related field (or an equivalent combination of education and experience).
- Experience: Minimum 5 years of progressive experience in IT operations, hardware support, or system administration.
- Specialized Knowledge:
- Proficiency in Microsoft Windows OS and Microsoft Office Suite.
- Hands-on experience with ServiceNow or similar ticketing and asset management platforms.
- Practical knowledge of network cabling standards, hardware diagnostic tools, and system recovery.
- Direct experience or strong familiarity with legacy IBM mainframe environments (Z10, MVS, JES2).
- Supervisory experience is preferred for candidates seeking senior operational responsibilities.