What are the responsibilities and job description for the Front Desk Agent position at Landmark Suites?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team in delivering exceptional guest experiences. As the first point of contact for our guests, you will play a vital role in ensuring their stay is comfortable and enjoyable. The ideal candidate will possess strong customer service skills, a passion for hospitality, and the ability to communicate effectively with guests from diverse backgrounds.
Duties
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage check-in and check-out processes efficiently and accurately.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Operate phone systems to manage incoming calls and relay messages promptly.
- Process reservations and ensure all guest information is recorded accurately in the system.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
- Uphold hotel policies and procedures while ensuring a high standard of guest satisfaction.
Requirements
- Previous experience in hospitality management or customer service is preferred.
- Exceptional phone etiquette and communication skills are essential.
- Bilingual or multilingual abilities are a plus, enhancing guest interactions.
- Familiarity with hotel operations and guest services is advantageous.
- Strong problem-solving skills with the ability to remain calm under pressure.
- Ability to work flexible hours, including weekends and holidays as needed.
- Proficiency in using computer systems related to hotel management is beneficial.
Join our team as a Front Desk Agent where you can showcase your hospitality skills while contributing to memorable experiences for our guests!
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Work Location: In person
Salary : $16 - $17