Hospitality Host Receptionist

Job Summary:

The Full-Time Admissions Receptionist & Hospitality Host serves as the welcoming face and first point of contact for Lancaster Bible College. This highly visible, front-facing role is responsible for creating an engaging, energetic, and Christ-centered first impression for prospective students, families, donors, and guests. In addition to supporting the Admissions Team, this individual functions as a Hospitality Host for LBC’s Global Vision Center (Creation Gallery), actively engaging visitors, telling the LBC story, and helping prospective students and families feel excited, informed, and connected to the College.

This role is ideal for an outgoing, relational, and sales-minded individual who thrives on interaction, hospitality, and meaningful conversations that move people toward enrollment and partnership with LBC.

Employee Type: Staff

Status: Full-Time – Non-exempt

Emergency Designation: Non-Essential

Department: Admissions

Reports to: Director of Admissions

Supervisory Responsibilities: None

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times

Personal Qualities:

• A strong, personal commitment to the mission, values, and Christ-centered identity of Lancaster Bible College.

• A naturally outgoing, warm, and engaging personality with a genuine love for people.

• High energy, enthusiasm, and a positive presence that creates excitement and trust.

• The desire to grow, develop, and mature—both spiritually and professionally.

• The ability to create a welcoming, professional, and distinctly Christian atmosphere in all interactions.

• A servant-hearted mindset paired with confidence and initiative.

• Professional appearance and demeanor suited for a highly visible, guest-facing role.

Education and Experience:  

• High school diploma or equivalent required.

• At least two years of experience in customer service, hospitality, reception, sales, or administrative support required.

• Experience in higher education, admissions, hospitality, or guest engagement strongly preferred.

Required Skills/Abilities: 

• Strong alignment with and enthusiasm for the mission and vision of Lancaster Bible College.

• Proven ability to build quick rapport and connect relationally with diverse audiences.

• Excellent interpersonal, verbal, and written communication skills.

• Confident, friendly, and persuasive communication style appropriate for admissions and hospitality environments.

• Strong organizational skills with attention to detail and follow-through.

• Comfort operating in a fast-paced, people-driven environment.

• Proficiency in Microsoft Office Suite and ability to learn CRM and admissions systems quickly.

• Ability to multitask while maintaining warmth, professionalism, and composure.

Duties/Responsibilities:

• • Serve as the first point of contact for all walk-in guests, prospective students, families, and visitors, offering a warm, energetic, and Christ-centered welcome.
• • Act as a Hospitality Host for LBC’s Global Vision Center (Creation Gallery), engaging visitors, sharing LBC’s story, and creating memorable, meaningful experiences.
• • Proactively engage prospective students and families, answering questions, building excitement, and helping them feel confident about LBC.
• • Answer and route incoming phone calls, emails, and online inquiries related to admissions with professionalism and timely follow-up.
• • Schedule campus visits, interviews, and appointments for admissions counselors.
• • Prepare and distribute admissions materials, welcome packets, and visit resources.
• • Maintain a clean, organized, and inviting reception and hospitality environment that reflects excellence and care.
• • Assist with admissions data entry, document processing, and clerical support as needed.
• • Coordinate hospitality logistics for admissions events, open houses, and special visit days (check-in, materials, refreshments, name tags, etc.).
• • Collaborate closely with Admissions staff to ensure seamless handoffs and follow-up with prospective students and families.
• • Represent LBC’s mission, values, and faith commitments in all interactions, offering prayer and encouragement when appropriate.
• • Perform other related duties as assigned in support of Admissions and institutional hospitality initiatives.