Medical Receptionist/Aesthetics & Wellness Patient Coordinator

Medical Receptionist / Aesthetic Patient Coordinator

Lamb Medical Aesthetics & Wellness is a growing, boutique medical practice in the South Hills of Pittsburgh specializing in concierge primary care, wellness, weight management, hormone optimization, and advanced aesthetic medicine.

We are seeking an experienced, energetic, friendly, and highly professional Medical Receptionist / Aesthetic Patient Coordinator to join our team.

This is much more than a traditional front-desk position. We are looking for someone who genuinely enjoys people, provides exceptional customer service, and takes pride in creating a warm, polished, high-end patient experience from the moment someone contacts our office through the completion of their visit.

Our ideal candidate is personable, organized, dependable, detail-oriented, comfortable multitasking, and enthusiastic about the wellness and aesthetic industry.

Responsibilities include:

• Greet patients warmly and provide an exceptional front-office experience
• Answer incoming calls and texts professionally and enthusiastically
• Schedule and confirm appointments
• Check patients in and out efficiently
• Educate patients about our aesthetic and wellness services
• Assist patients with selecting and scheduling appropriate treatments and consultations
• Discuss skincare products, treatment packages, promotions, and membership options
• Collect payments and complete checkout
• Help maintain and optimize provider schedules
• Follow up with prospective patients and aesthetic leads
• Assist with patient retention, rebooking, and treatment follow-up
• Take standardized before-and-after photographs for aesthetic patients and ensure photos are properly documented and organized
• Maintain a beautiful, organized, welcoming reception and retail environment
• Work closely with our clinical and aesthetic teams to ensure a seamless patient experience

Our practice offers services including Botox, Dysport and other neuromodulators, dermal fillers, Sculptra, laser and energy-based treatments, microneedling, PRP/PRF, advanced facials, medical-grade skincare, weight management, hormone optimization, and other wellness services.

Ideal Candidate

Previous experience in a medical office, med spa, plastic surgery, dermatology, aesthetics, hospitality, or other high-end customer service environment is strongly preferred.

We especially value candidates who have:

• Exceptional customer service and communication skills
• A warm, upbeat, professional personality
• Excellent phone etiquette
• Strong organizational and multitasking abilities
• Excellent attention to detail
• Comfort discussing aesthetic treatments and skincare
• An interest in beauty, wellness, and aesthetic medicine
• Experience with scheduling software, electronic medical records, or med-spa software
• Experience with social media, photography, and/or content creation is a plus
• An eye for aesthetics and the ability to take consistent, high-quality patient photographs
• The ability to work independently while also being an excellent team member

This position does not require Medical Assistant credentials or clinical skills. We are specifically looking for someone who excels at the patient experience, front-office operations, and aesthetic patient coordination.

Job Type: Full-time or part-time

Benefits

Benefits may include:

• Competitive compensation with commission on top of hourly rate
• Performance-based bonus and incentive opportunities
• Generous employee discounts on aesthetic treatments, wellness services, and products
• 401(k) with employer match after eligibility requirements are met
• Health insurance stipend for eligible full-time employees
• Paid time off for eligible full-time employees
• Paid training and on-the-job education
• Professional development assistance
• Flexible scheduling
• Free parking

Position Details

Job Type: Full-time or Part-time
Schedule: Primarily daytime hours; some flexibility may be required based on patient and practice needs
Work Location: In person – Canonsburg, PA

Lamb Medical Aesthetics & Wellness offers a positive, supportive work environment, competitive compensation, opportunities for professional growth, and generous employee discounts on aesthetic treatments, skincare, and wellness services.

One of the best perks of working with us is the opportunity to experience many of the products and services we provide at free or significantly reduced employee pricing.

If you love working with people and are excited about aesthetics, wellness, and providing an exceptional patient experience, we would love to hear from you!

Job Types: Full-time, Part-time

Pay: $14.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance

Work Location: In person

Salary : $14 - $18