Coordinator, Sales & Service

The Coordinator, Sales & Service is responsible for increasing ticket sales and revenue through the development and execution of strategic sales initiatives for Lamar University Athletics. Reporting to the Manager of Sales & Service, this position conducts direct sales of season tickets, mini plans, and group packages, while also supporting ticket operations and ensuring compliance with NCAA, Southland Conference, and institutional regulations.

• Generate ticket revenue via high-volume outbound calls, plus e-mails, texts, stadium tours, and in-person presentations.
• Renew, upsell, and cross-sell the season-ticket base; manage prospect list in ticketing CRM.
• Sell season, mini-plan, group, single-game, and stand-alone donations for all ticketed sports.
• Maintain accurate records of sales activities and performance metrics, including calls made, tickets sold, and revenue generated.
• Support Game Day Ticketing Operations:
• Assist with on-site ticket operations during home athletic events, as needed.
• Support ticket sellers and gate personnel, as needed.
• Assist with setup and troubleshooting of ticketing systems on game days, as needed.
• Maintain Ticketing Compliance and Records:
• Maintain records and documentation subject to internal and external audits.
• Ensure adherence to university and athletic department financial policies regarding ticket sales.

• Support the Coordinator of Revenue Generation and the Manager of Sales and Service with special projects as needed.
• Attend departmental meetings and training related to ticketing, compliance, and customer service.

• Bachelor's degree.
• Strong organizational, time management, and customer service skills.
• Ability to work independently and stay focused on sales goals.
• Excellent interpersonal and communication skills.
• Experience using computerized ticketing systems.
• Experience handling cash and managing sales transactions.
• Ability to work flexible hours, including nights and weekends.

Desired Qualifications:

• Prior experience in collegiate athletics, ticket sales, or event operations.
• Knowledge of NCAA and conference regulations related to ticketing and complimentary admissions.
• Supplemental Information

• Knowledge of ticketing systems and basic accounting principles.
• Skill in sales, relationship building, and customer service.
• Skill in using Microsoft Office and ticketing software.
• Ability to manage and prioritize multiple tasks effectively.
• Ability to interpret and follow policies and procedures related to compliance and fiscal accountability.
• Ability to maintain accurate and organized records for audit purposes.
• Ability to work collaboratively with colleagues and maintain a positive, professional demeanor.

Physical Requirements:

• Able to lift 25 pounds and perform a variety of physical tasks, including lifting, bending, stooping, squatting, stair climbing, and walking between buildings.

Job Conditions:

• This position requires flexible hours, including evenings and weekends, particularly during athletic seasons.
• This position is subject to NCAA and Southland Conference compliance regulations and may require annual training.
• Employee must be able to work in a fast-paced, team-oriented environment.
• Lamar University is An Equal Opportunity Employer

Salary: $33,330.00 - $43,329.00 Annually

Location: Beaumont, TX

Job Type: Full-Time Staff

Job Number: 202600191

Closing Date:

Home Org: Athletics Ticket Office

FLSA: Non-Exempt

Lamar University is proud to provide employment preference to veteran applicants in accordance with Texas 805 Government Code, Section 657.003.

This position is security-sensitive and thereby subject to the provisions of the Texas Education Code 51.215, which authorizes the employer to obtain criminal history record information.

To apply, please visit https://www.schooljobs.com/careers/lamar/jobs/5299844/coordinator-sales-service