AV Support Analyst

Job Summary

The Audio Visual (AV) Support Analyst I provides daily operational and technical support for audio-visual systems across classrooms, conference rooms, and event spaces. This role is responsible for scheduling, operating, maintaining, and troubleshooting AV equipment,
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including providing live event support and ensuring reliable system performance. The position installs, configures, upgrades, and repairs a variety of AV hardware and software, supports the deployment of new technologies, and assists with system installations.
The AV Support Analyst I responds to user support requests, diagnoses and resolves technical issues, and maintains accurate records of equipment, services, and inventory. This role also evaluates emerging AV technologies, recommends solutions to meet organizational needs, and applies best practices to improve system performance and service delivery.
Strong customer service and communication skills are essential, as the position regularly collaborates with faculty, staff, vendors, and other technical teams to deliver responsive, high-quality support. The incumbent is expected to maintain current technical knowledge through ongoing learning and contribute to a positive, service-oriented team environment.

Essential Job Functions

• Perform day-to-day AV operations, including scheduling, setup, orientation, and support for classrooms, conference rooms, and live events to ensure reliable system performance.
• Respond to service requests, diagnose hardware and software issues, and resolve technical problems to minimize disruptions and support end users effectively.
• Install, configure, upgrade, and repair AV hardware and software; assist with conference room installations and perform routine maintenance to ensure optimal system functionality.
• Deploy new AV technologies, evaluate equipment and systems, and recommend solutions that align with organizational needs and industry best practices.
• Provide high-quality customer service and maintain effective communication with faculty, staff, vendors, and technical teams while supporting a positive, service-oriented environment.
• Maintain accurate records of equipment, services, and inventory; stay current on AV technologies through ongoing learning and apply best practices in daily work.
• Other duties may be assigned to this position on a regular or occasional basis to respond to the needs of the university.

Minimum and Desired Qualifications

• Associate’s degree in information technology or a related field or an equivalent combination of education and experience.
• One year or more of customer service and/or technical support experience.
• Valid driver's license.

• Bachelor’s degree in information technology or a related field.
  4 or more years of customer service and/or technical support experience.
  Experience supporting live events and hybrid meeting environments.
  Familiarity with an AV control system, with an understanding of audio signal flow, video switching, and media coding.
  Experience with lecture capture or streaming platforms.

Supplemental Information

• Strong troubleshooting and problem-solving skills in AV environments.
• Effective verbal and written communication skills across technical and non-technical audiences.
• Ability to manage multiple priorities in a fast-paced, event-driven environment with a customer-focused mindset and a commitment to service excellence.

• This position may require frequent moving or lifting equipment up to 30 pounds or more, and may include walking and standing, and may require occasional evening or weekend work to support events.

• Work is performed in classrooms, offices, conference rooms, and event spaces.
• This position does require walking and frequent standing, and the use of computer equipment.

Lamar University is An Equal Opportunity Employer

Lamar University is proud to provide employment preference to veteran applicants in accordance with Texas 805 Government Code, Section 657.003.

This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.