What are the responsibilities and job description for the Sales Associate position at Lakeside Marina?
SALES ASSOCIATE
Hours: 9:00 am to 5:00 pm
Reports to: Sales Manager thru Sales Supervisor
The following outline of a job description is to serve as a guide for expected job performance. It is not intended to limit individual initiative. Lakeside Marina reserves the right to add or delete job responsibilities.
FUNCTIONS:
- Greet customers in a prompt and friendly manner
- Assist customers with the purchasing process
- Assist with the rigging and delivery process to ensure customer satisfaction
- Log and maintain accurate records of customer interaction
- Prepare accurate paperwork of sales transaction
- Assist with the display of product and brochures
QUALIFICATIONS:
- Good health, physically mobile
- Pleasant personality
- Good personal hygiene
- General knowledge of marine products
- Able to perform related paperwork
RESPONSIBILITIES:
- Maintain high level of appearance (grooming)
- Promptly meet and greet all sales customers in a friendly manner
- Conduct all business in honesty and sincerity for all customers
- Listen to customer needs and assist them in locating the proper boat
- Handle minor complaints with courtesy and tact
- Answer incoming calls and attempt to satisfy the callers inquiry
- Give customer accurate quotes
- Collect and enter customer information into lead management system
- Make records of all customer interaction and enter them into system
- Follow up with customers as per sales process
- Follow lead management procedures per dealership’s adopted process
- Properly and legibly write sales agreement for customer (per management guidelines)
- Follow sales processes in place
- Carefully inspect all finished sales agreements
- Maintain communication with Parts/Accessories and Service Department
- Communicate any problems to Management
- Advise Sales Manager of any changes in schedule
- Contact customer when boat is ready
- Communicate delivery date and time to appropriate departments
- Look over inventory and make sure that product is properly displayed and presentable
- Maintain adequate stock of marketing materials (brochures) and make sure that they are properly labeled and displayed
- Look after price tags to make sure they are accurate and assist in preparation and display of tags as needed
BEHAVIOR TRAITS:
- Dependable and prompt
- Outgoing with pleasant demeanor
- Easy temperament
- Trustworthy
- Good speech habits
- Organized
- Self motivated
PROFESSIONAL DEVELOPMENT:
- Product Information Guide from Manufacturers available
- Manufacture training schools and workshops
- Product training from Reps
ACCOUNTABILITY:
- ____ Percent of customers satisfied and no complaints
- ____ Percent of complaints by Service Department on procedure
- Acceptable closing ratio
- Zero complaints arising from customer confusion due to poor buyers orders and poor communication