What are the responsibilities and job description for the Service Technician position at Lakeside Marina?
SERVICE TECHNICIAN
Hours: 40 – 50 hours per week as scheduled
Reports to: Service Manager
The following outline of a job description is to serve as a guide for expected job performance. It is not intended to limit individual initiative. Lakeside Marina reserves the right to add or delete job responsibilities.
FUNCTIONS:
- Perform repairs and maintenance to customers product as directed
- Perform repairs and maintenance to dealership’s product as directed
- Interact with customers as needed in a professional manner
- Take proper care of dealerships equipment and repair as needed
ACCOUNTABILITY:
- Keep service comebacks under 5%
- Keep customer satisfaction at 90% or higher
- Keep efficiency percentage at an acceptable level
- Keep productivity at an acceptable level
- Keep work area and tools in a clean and orderly manner
RESPONSIBILITIES:
- Customer Satisfaction on all matters related to service department
- Work together with all other employees in all other departments to ensure customer satisfaction and contribute to dealer profitability
- Maintain a professional image through proper attire and good personal hygiene
- Be punctual regarding starting and quitting times and act responsibly regarding lunch breaks, errands, etc. in regards to time clock management
- Maintain and take care of all dealership owned equipment, tools, manuals, etc.
- Notify Service Manager of any repairs or maintenance that are needed to any of dealership owned equipment
- Keep work area clean, neat, and in a safe manner
- Perform all duties in a safe manner, and act responsibly toward all employees and customers to prevent any injuries from occurring
- Conserve shop supplies and expenses
- Notify Service Writer or Service Manager of any unsafe operating condition found on any customers boat
- Notify Service Writer of any required or recommended repairs found on customers boats
- Notify Service Manager of any damage incurred to customers equipment
- Perform work as directed in a professional manner so that all items are repaired properly the first time
- Complete work orders and make detailed noted so service staff can complete an accurate work order for every customer, and so the dealership can bill out all repairs
- Properly tag all warranty parts and turn over to Service Office
- Properly collect all old parts and place in bag or box for customers inspection
- Do not exceed customers approval amount without authorization from service office
- Communicate with customers as needed in a professional and cordial manner, making sure that they understand any required repairs and thereby will have a higher level of satisfaction regarding the dealership
- Read over Service Bulletins as received in order to stay current regarding Fix Campaigns, Tech Tips, etc.
- Continually strive to become better techs, and therefore more valuable employees
QUALIFICATIONS:
- Basic understanding of mechanical repairs, maintenance, tools, etc.
- Good health and mobility
- Must own hand tools as required to perform basic repairs
- Should have at least two years of experience repairing marine equipment similar to the products that this dealership offers
- Should have received factory training on similar product
BEHAVIOR TRAITS:
- Pride in work
- Attention to detail
- Works well with others
- Has confidence in their own abilities
- Willing and eager to learn about new product and new technologies
- Respect for other people's property
- Ability to communicate with others
PROFESSIONAL DEVELOPMENT:
- Dealership will make every effort to train Service Techs during period of employment
- Service Techs will be offered training thru e-skills as required prior to classroom training as well as in addition to classroom training
- Classroom training will be scheduled at one to two weeks per year as availability and scheduling will permit
- Service Techs that achieve Certification will be scheduled as is needed to keep certification current
Salary : $40,335 - $58,508