Technical Support Engineer

Technical Support Engineer – Exciting Opportunity in Telecommunications & Broadband Support

Are you a proactive problem-solver with a passion for technology and customer service? Join a dynamic team as a Support Engineer, where you'll support cutting-edge cable, telecom, and broadband products, making a real impact for clients worldwide. This full-time, salaried role offers a competitive salary of $65,000-$75,000, with flexible hours and remote work options once trained. Be part of a company that values a family-like atmosphere, career growth, and employee well-being.

What You Will Do:

• Support the compnay's expanding customer base with set-top boxes and broadband equipment, ensuring seamless operation from headend to customer premises.
• Handle technical support via phone, email, remote assistance, or onsite visits.
• Escalate complex issues to engineering or deployment teams when necessary.
• Contribute to creating customer-facing documentation like user guides, FAQs, release notes, and product manuals.
• Demonstrate product knowledge during on-site or remote support and assist in technical sales and demos.

Required Skills:

• Minimum 3 years of experience supporting broadband CPE products in an engineering or customer support capacity.
• Strong knowledge of managed network devices (routers, gateways) and CMTS architectures.
• Understanding of IPTV set-top boxes, especially Android TV, with helpful familiarity of Apple TV, Roku, Amazon Fire.
• Wi-Fi experience and PON/WiFI/XGS-PON technologies
• Experience with IP protocols including TCP/IP, RTSP, UDP, Multicast, and Unicast traffic.
• Excellent interpersonal and written communication skills, particularly in customer-facing roles.
• Proficiency in Microsoft Office and familiarity with online collaboration tools like Teams, OneDrive, Dropbox, and FTP.
• Strong analytical skills and a proactive, self-motivated attitude, ready to take initiative and learn new skills.

Nice to Have Skills:

• Experience with cable TV systems, Android operating systems, and support for streaming environments.
• Spanish language skills for supporting Latin American customers.
• Knowledge of CRM ticketing systems and network management tools.
• Some college coursework in technology, engineering, or business; associates degree or relevant certifications are a plus.

Other Requirements:

• Ability to work in a fast-paced environment with some flexibility for extended hours during firmware deployments or urgent support needs.
• Willingness to work in-office five days a week initially, with eventual options for remote work after training.
• Background check required for onboarding.

This is your chance to join a company that truly cares about its employees, providing a family-like culture, growth potential, and a chance to make a difference in the evolving tech landscape. If you’re ready to take on challenges, learn new skills, and grow with a supportive team, apply now and start your journey with us!