Sr. Customer Experience Account Manager

Lakeshore Talent is in search of a Senior Customer Experience Account Manager to join a collaborative customer-focused team in Denver, CO. This position will serve as a key point of contact for a major OEM customer, managing customer orders, inquiries, account needs, and issue resolution in a fast-paced manufacturing environment.

The ideal candidate has strong B2B customer service or account management experience, along with experience working in a manufacturing or automotive environment. This person should be highly organized, comfortable working under pressure, and confident navigating ERP systems, customer portals, EDI, and Excel.
 

• Location: Denver, CO

• Work Arrangement: Onsite

• Training Schedule: Monday–Friday, 5:00 AM–2:00 PM

• Schedule flexibility will be available after the training period.
   

• Pay: $25/hour

• Contract: 6-month contract to start, with potential for extension and possible permanent opportunity based on business needs and performance.

• Parking: Lakeshore Talent provides a $150/month parking stipend.

• Public transportation is also accessible via nearby light rail.
  
   

• Serve as a primary point of contact for a key OEM customer and build a strong, professional customer relationship.

• Manage customer orders from initial entry through production and delivery, ensuring customer requirements and timelines are met.

• Respond to customer inquiries regarding pricing, product availability, order status, shipping, returns, and urgent orders.

• Monitor and manage open orders, customer requirements, and delivery schedules.

• Work closely with internal manufacturing, production, shipping, and other cross-functional teams to resolve customer issues and expedite orders when needed.

• Communicate professionally with customers through email and other channels, providing timely updates and solutions.

• Support customer meetings by preparing relevant information, providing account/order updates, and ensuring you are organized and prepared to address customer needs.

• Assist with new part setups and related customer requirements.

• Utilize ERP systems, customer portals, and EDI to manage customer information and orders.

• Maintain accurate customer information, cases, and interactions within CRM or related systems.

• Use Excel to track information, analyze data, create reports, and support customer account management.

• Provide product information, product cross-references, and potential product substitutions as appropriate.

• Help resolve issues quickly while maintaining a high level of customer service.

• Contribute to team performance and customer experience goals.
   

• 5 years of customer service, customer account management, order management, or related experience.

• Previous experience working in a manufacturing, automotive, industrial, or similar environment strongly preferred.

• Experience supporting B2B and/or OEM customers preferred.

• Experience working with ERP systems, ideally Oracle and/or SAP.

• Familiarity with EDI and electronic customer order processes.

• Strong Excel skills and comfort working with data, reports, and customer information.

• Experience working with customer portals and/or customer-specific systems.

• Strong written and verbal communication skills, particularly professional email communication.

• Comfortable participating in and supporting customer meetings.

• Excellent organization, attention to detail, and follow-through.

• Ability to prioritize multiple competing demands and work effectively in a fast-paced, high-pressure environment.

• Ability to problem-solve independently while also collaborating effectively with internal teams.

• Familiarity with automotive or manufacturing terminology is a plus.

• Bachelor's degree preferred.

• Must be legally authorized to work in the United States without company sponsorship.
  
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Since​ ​1995,​ ​Lakeshore​ ​has​ ​provided​ ​Staffing,​ ​Recruiting​ ​and​ ​Payrolling​ ​services​ ​to employers​ ​in​ ​Denver​ ​and​ ​Chicago​ ​across​ ​multiple​ ​industries​. We​ ​are​ ​committed​ ​to​ ​achieving​ ​success by​ ​matching​ ​top​ ​talent​ ​with​ ​the​ ​right​ ​opportunities.​ In 2017, Lakeshore re-branded as Lakeshore Talent after a management buyout, becoming a woman owned company. We have a dynamic team of Account Executives focused on sales and the client experience and a talented team of Recruiters focused on candidate recruitment and candidate experience. We are able to offer a higher level of service as a result, and take pride in building strong relationships worthy of loyalty with both clients and candidates.