Seasonal Customer Service Support Representative (On-site)

Company Description

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, over 50 stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things and believe that every new day brings opportunities for growth.

Job Description

We are currently seeking a Seasonal Customer Service Support Representative to work on-site at our Carson headquarters within our Customer Relations division. In this fast-paced, customer-focused role, you will serve as a key point of contact for our valued customers, providing timely, accurate and professional support across multiple channels.

Successful candidates will demonstrate exceptional attention to detail, strong communication skills and a genuine commitment to delivering above-and-beyond service experiences. Responsibilities include processing written and telephone orders, assisting customers with product inquiries, resolving order-related issues and ensuring accurate data entry to support a seamless customer journey.

Comprehensive training will be provided to ensure you are equipped with the tools and knowledge needed to succeed. Compensation is based on skills and experience. This seasonal opportunity offers potential for continued growth within the department and throughout the company for high-performing team members.

We are continuously striving to strengthen our already impressive team, and we’d love for you to be part of it!

A day on the job looks like this:

• Entering and processing return orders, replacement orders and credits in SAP accurately and in a timely manner
• Reviewing information for accuracy and ensuring compliance with company guidelines
• Responding to customer emails with general questions about orders, returns, credits and other inquiries
• Providing clear, helpful and professional responses to customers

Qualifications

Got the skills and experience? Here’s what we’re looking for:

• High school diploma
• Ability to type at least 50 wpm with strong accuracy
• Professional phone presence and excellent customer communication skills
• Experience handling high call volumes in a fast-paced environment preferred
• Strong problem-solving abilities and attention to detail
• Ability to multitask, prioritize and learn new systems quickly
• Availability to work full-time between 6:00 am and 6:00 pm, PT, or flexible scheduling within those hours

Additional Information

And here’s our end of the bargain! 

At Lakeshore, we pay local market wages for employees that reside within Los Angeles and Orange Counties.

For this position, new employees joining Lakeshore who live within Los Angeles and Orange Counties are typically brought into the organization at an hourly rate between $18.05-$22 depending on relevant experience & skillset.

This range is indicative of projected hiring range. The annual base compensation will take into account each candidate's relevant experience, location, and skillset.

• Employee discount on products that make you smarter
• Casual dress…and we really mean it

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.

We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you. 
 
To learn more about Lakeshore, visit www.lakeshorelearning.com/careers 
 
Equal Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.

To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy.

Lakeshore is an E-Verify employer. We use E-Verify to confirm the employment eligibility of all newly hired employees.

Please see the E-Verify Participation Poster and Know Your Rights Poster in English and Spanish for more information. INDRLL1