What are the responsibilities and job description for the Customer Service Representative I position at Pelican Products, Inc.?
We're Hiring: Customer Service Representative
Location: Torrance, CA
Company: Pelican Products
Who We Are
At Pelican, we engineer products that stand up to the world’s toughest conditions—because the people who rely on us do too. For nearly 50 years, we’ve been a trusted partner for military personnel, first responders, outdoor adventurers, and innovators who push the limits.
With a global presence that includes 11 offices, 4 manufacturing facilities, and 4 custom case centers, we create high-performance protective solutions that ensure our customers can focus on what matters most. Whether it’s transporting critical medical supplies, securing mission-essential equipment, or keeping expedition gear safe, Pelican products are Built to Protect to Equip for the Mission.
At Pelican, your work has a real-world impact. You’ll be part of a team driven by innovation, craftsmanship, and the shared belief that when the mission is critical, failure isn’t an option. If you’re ready to build something that makes a difference, be part of a team that protects what matters most.
What You'll Do
The Customer Service Representative provides exceptional service and builds strong relationships across Pelican’s customers. This role requires attention to detail, responsiveness, and acquiring a strong understanding of Pelican’s products and systems to ensure customer satisfaction.
Join a company that truly values its employees! We offer a relaxed and casual work environment, a strong commitment to giving back to communities, and a focus on employee satisfaction. With regular opportunities to share feedback with leadership and structured performance evaluations, we ensure that your voice is heard and your growth is supported.
Location: Torrance, CA
Company: Pelican Products
Who We Are
At Pelican, we engineer products that stand up to the world’s toughest conditions—because the people who rely on us do too. For nearly 50 years, we’ve been a trusted partner for military personnel, first responders, outdoor adventurers, and innovators who push the limits.
With a global presence that includes 11 offices, 4 manufacturing facilities, and 4 custom case centers, we create high-performance protective solutions that ensure our customers can focus on what matters most. Whether it’s transporting critical medical supplies, securing mission-essential equipment, or keeping expedition gear safe, Pelican products are Built to Protect to Equip for the Mission.
At Pelican, your work has a real-world impact. You’ll be part of a team driven by innovation, craftsmanship, and the shared belief that when the mission is critical, failure isn’t an option. If you’re ready to build something that makes a difference, be part of a team that protects what matters most.
What You'll Do
The Customer Service Representative provides exceptional service and builds strong relationships across Pelican’s customers. This role requires attention to detail, responsiveness, and acquiring a strong understanding of Pelican’s products and systems to ensure customer satisfaction.
- Accurately processes customer orders, RMAs, and credit/debit memos; maintains customer cross-references and monitors backlog to ensure product availability or recommend alternatives.
- Serves as the internal point of contact for contract and custom orders, coordinating with cross-functional teams and providing proactive customer updates.
- Prepares and manages customer quotations, including freight estimates and lead times; escalates priority quotes and communicates status effectively.
- Supports customers with product selection and technical inquiries by providing product knowledge, specifications, test data, drawings, and samples.
- Delivers high-quality customer support via phone and email, resolves complaints in coordination with internal teams, and assists with administrative, CRM, quality, and safety-related tasks.
- 1–2 years of experience in a fast-paced office or customer service environment.
- Proficiency in Microsoft Office (particularly Excel), SAP, and general knowledge of EDI systems.
- Excellent written, verbal, and interpersonal communication skills.
- Highly detail-oriented with strong customer service, organization, and follow-up capabilities.
- Proficiency in Word, Excel, and other applicable business software.
- Work Schedule: Monday-Friday, 8am - 5pm Pacific Time
Join a company that truly values its employees! We offer a relaxed and casual work environment, a strong commitment to giving back to communities, and a focus on employee satisfaction. With regular opportunities to share feedback with leadership and structured performance evaluations, we ensure that your voice is heard and your growth is supported.
- Competitive paid time off plans/Holiday pay/extra vacation purchase opportunities
- 401k plan – with immediate match
- Great Benefits – several options including Pet insurance for our animal lovers.
- Health Savings Account Contribution
- Wellness Discount Program
- Global Mental Wellness Program
- Quarterly Employee Celebration Days
- Peer to Peer Recognition Program
- Service Recognition Program
- Exceptional Employee Satisfaction Scores
- Ample free parking with EV Charging Station
- Amazing employee discount program on Pelican Products, Pelican branded apparel and gear
- Employee referral program – get paid to work with your trusted network.
- Prime location – minutes away from the beach!
- Established reputable brand offering premium products – you’ll be proud to represent Pelican!
- And more…