Pharmacy Liaison - Retail Specialty Pharmacy

Position Details

Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Level 2 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 910 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.

Lakeland Regional Health is currently seeking motivated individuals to join our team in various entry-level positions. Whether you're starting your career in healthcare or seeking new opportunities to make a difference, we have roles available across our primary and specialty clinics, urgent care centers, and upcoming standalone Emergency Department. With over 7,000 employees, Lakeland Regional Health offers a supportive work environment where you can thrive and grow professionally.

Active - Benefit Eligible and Accrues Time Off

Work Hours per Biweekly Pay Period: 80.00

Shift: Monday - Friday

Location: 1324 Lakeland Hills Blvd Lakeland, FL

Pay Rate: Min $20.11 Mid $25.14

Position Summary

The Pharmacy Liaison provides integrated support to patients and pharmacists by providing a "hands-on" approach to total quality patient care as part of the LRH Specialty Pharmacy. Works closely with patients to deliver a full continuum of medication adherence support by utilizing various tools and applications. Encourages patients of specialty clinics to utilize pharmacy to fully benefit from its superior patient care services. The Pharmacy Liaison will be located in the ambulatory clinics, seamlessly integrating with the clinic team (doctors, nurses, staff, etc.) is critical to the liaison's success.

Position Responsibilities

People At The Heart Of All We Do

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.
• Safety And Performance Improvement
• Behaves in a mindful manner focused on self, patient, visitor, and team safety.
• Demonstrates accountability and commitment to quality work.
• Participates actively in process improvement and adoption of standard work.
• Stewardship
• Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
• Knows and adheres to organizational and department policies and procedures.
• Standard Work: Pharmacy Liaison
• Educate prospective pharmacy patients on how the LRH Specialty Pharmacy serves patients and improves their overall care.
• Communicate effectively with the centralized Patient Service Center with respect to such communications as: refill report, zero-fill report, monthly outstanding report and appointment list.
• Resolve insurance related issues, including prior authorizations (Pas), and assist patients with various forms of financial assistance.
• Ensure appropriate documentation in all required systems/tracking mechanisms.
• Manage, organize, and update relevant data using database applications.
• Support outpatient retail and specialty prescription medication needs.
• Ensure patients remain on track with medication regimens via outbound therapy/medication adherence check-ups; secures refill prescriptions.
• Help develop new processes to ensure smooth operations and patient care.
• Help facilitate the growth of the specialty pharmacy.
• Act as a value-added business partner to stakeholders throughout the organization.
  

Competencies & Skills

Essential:

• Strong interpersonal communication skills.
• Ability to work independently and demonstrate good judgement.
• Strong verbal and written communication.
• Highly proficient in Microsoft Office, particularly Excel and Word.
• Ability to quickly learn other software programs.
• Strong organization/administrative skills.
• Detail-oriented
  
  

Nonessential:

• Knowledge of chronic diseases.
  
  

Essential:

Qualifications & Experience

• High School or Equivalent
  
  

Other Information:

Experience Essential:

• The position required 2 years experienced registered pharmacy technician.
  
  

Experience Preferred:

• Registered Pharmacy Technician 3 – 5 years.
  
  

Certification Preferred:

• National certification as a CPhT is preferred but not required.
  
  

Licenses Essential:

• Registered Pharmacy Technician