What are the responsibilities and job description for the Office Administrator position at LAKELAND MILLS?
About Us
Lakeland Mills has been making rustic cedar and log furniture in West Michigan since 1928. We're a small, family-owned manufacturer, and we're growing. If you like the idea of working somewhere your name is known, your work is visible, and you're not just a number in a big-company system, keep reading.
The Role
We need an organized, detail-oriented, sharp Office Administrator to run the paperwork side of our order pipeline, as well as to manage the day-to-day operations of our office. You'll work closely with QuickBooks daily to input and track orders but this is not a full-charge bookkeeping role. If you're comfortable in QuickBooks and like keeping a busy operation organized, this is built for you.
What You'll Do
- Process incoming sales orders (phone, email, and online) — confirm pricing and inventory, then enter orders accurately to generate production tickets
- Provide customer service support by responding to inquires about order status, shipping timelines, and product questions
- Answer and route calls, manage office records and supplies, and support employee relations / human resources functions
- Additional administrative responsibilities, as assigned
What You Bring
- 3 years of administrative experience, manufacturing or distribution background preferred
- Solid, hands-on QuickBooks experience (order processing)
- Comfortable in Microsoft Excel and everyday email / office tools
- Strong attention to detail and the ability to juggle multiple priorities in a busy, hands-on facility
- High school diploma or equivalent; an Associate degree in business is a plus, not a requirement
Benefits
- Dental and vision insurance
- Company-paid life insurance
Why Lakeland Mills
- You'll know the people you work with, see the product you help ship, and have a direct line to ownership — not layers of management between you and a decision. We're investing in this company's next chapter, and this role is part of that vision.
- Lakeland Mills is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, height, or weight.
Pay: $16.00 - $24.00 per hour
Benefits:
- Dental insurance
- Life insurance
- Vision insurance
Work Location: In person
Salary : $16 - $24