What are the responsibilities and job description for the Food & Beverage Supervisor position at Lake Mac Casino Resort & Racetrack?
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Elite Casino Resorts is looking for passionate, service-oriented individuals to be part of the team to open our newest resort property, Lake Mac Casino Resort & Racetrack, located in Ogallala, Nebraska. Elite Casino Resorts operates five gaming resorts located throughout Nebraska, Iowa and Illinois. Lake Mac Casino Resort & Racetrack, which is scheduled to open in Fall 2025, will become our sixth resort property. We offer dynamic career opportunities across our first-class Vegas-style properties, including roles in gaming, hospitality, dining, spa, facilities and other company operations such as accounting, technology and human resources. Lake Mac Casino Resort & Racetrack aims to be the premier destination resort in the region, with a wide variety of slot machines, table games (including Poker), sportsbook, hotel, restaurants, spa, conference/event space and live entertainment.
Lake Mac Casino Resort & Racetrack offers a comprehensive benefits package designed to support employees’ health, financial well-being and work-life balance. Full time team members are eligible for medical, dental and vision insurance, along with a 401(k) plan and profit-sharing opportunities. Additional benefits include paid time off, life insurance, disability, and access to a variety of Aflac coverages at attractive group rates. At Elite Casino Resorts we value our employees, and show our appreciation through events such as food truck days, employee parties, and anniversary and birthday recognition. Beyond the tangible benefits, Elite Casino Resorts builds a strong company culture through an emphasis on teamwork and respect, and support our employees in giving back to their communities through our Winning Hands Employee Volunteer Program.
The F&B Supervisor is responsible for the day-to-day operations of the front-of-the-house (FOH) for the assigned outlet(s) ensuring product and service quality, consistency, and employee development. This position is responsible for meeting all company and state health department rules and regulations.Essential Functions:
- Effectively schedule and manage staffing levels to meet payroll costs, business volumes, and guest expectations.
- Monitor meals being served for appearance, quality standards, and portion control according to company guidelines.
- Implement, apply, and enforce outlet guest service standards.
- Assist in developing, implementing, and maintaining expenses to meet budgeted or forecasted goals.
- Responsible for the organization and fast/efficient functionality and service for shift.
- Responsible for enforcing a program that meets all Health Department, Internal Controls, and Government rules and regulations.
- Conduct relevant inventory including rotation, par levels, and discontinued items.
- Provide exceptional guest service for all external and internal guests.
- Assist with managing, delegating duties, and the performance and development of department staff; inclusive of interviewing, hiring, training, evaluating, coaching, and termination of staff.
- Manage expenses based on budgeted guidelines and business volumes to include payroll and staffing levels.
- Perform all functions of personnel within span of control, as needed.
- Assure an environment which emphasizes cooperation, communication, and teamwork with all departments.
- Support compliance with all internal procedures and regulatory requirements, including those associated with underage and intoxicated guests.
- Support current law and policy to provide a work environment free from illegal and discriminatory behavior.
- Promote and ensure the safety and security of all guests and employees.
- Complete job duties with minimal supervision, maintain acceptable attendance, and use appropriate judgment and decision-making skills.
- Job duties, tasks, work hours, work requirements, and other duties as assigned may be added or changed at any time.
Required:
- Must be able to obtain and maintain a Nebraska Gaming License