What are the responsibilities and job description for the 911 Emergency Telecommunicator position at Lake County 911?
*** To continue with our application process, please download our application from our website: 911.lakecounty.in.gov/employment ***
And send it to this email address: employment@lcec911.org
Overview
Be the first voice in an emergency. Help save lives by answering 911 calls, dispatching police, fire & EMS, and guiding callers until help arrives.
Duties:
- Answer multi-line phone systems with professionalism, demonstrating excellent phone etiquette and communication skills.
- Perform accurate data entry and transcription of emergency calls, ensuring all information is correctly documented in dispatch systems.
- Conduct phone triage by assessing caller needs, prioritizing incidents, and providing first aid instructions or medical advice when appropriate.
- Utilize GIS (Geographic Information Systems) and GPS technology to determine precise incident locations for dispatching responders swiftly.
- Coordinate with law enforcement agencies and medical teams to facilitate prompt response efforts, maintaining clear and concise communication throughout incidents.
- Manage conflict situations with tact and negotiation skills, de-escalating callers when necessary while gathering essential information.
- Maintain security protocols during all operations, ensuring confidentiality and integrity of sensitive information at all times.
Requirements:
- U.S. Citizen, 18
- HS diploma/GED
- 35 WPM typing
- Pass background check
- Must be able to pass our pre-employment assessment
- Able to work nights, weekends, and holidays
Benefits:
- Health, dental, and vision insurance
- Paid time off (personal, sick, and vacation)
- Parental leave
- Retirement Plan
- Overtime Opportunities
Shifts:
Days, afternoons, and overnight. 8 or 12 hour shifts.
Pay: $23.00 - $29.50 per hour
Benefits:
- Dental insurance
- Dependent health insurance coverage
- Employee assistance program
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $23 - $30