What are the responsibilities and job description for the Automotive Service Advisor position at Lake Auto Group?
We've expanded our Service Departments! Lake Chevrolet now has 41 service hoists and Lake Ford has 46...we have the techs, we have the customers, but we need more Service Advisors!
Both of our service departments are brand new and have the latest technology and the newest equipment to serve our growing customer base! The growth in our Service Departments presents a great opportunity for anyone who loves to interact with customers! We are looking for dependable, enthusiastic, hard working individuals that want a career with an established company that has served Southeatern Wisconsin for over 100 years!
You will consult with customers to determine the root cause of their vehicle needs, clearly documenting their concerns an a Repair Order and dispatching the vehicle to the proper technician. You and your team of technicians will also be performing routine maintenance, conducting vehicle inspections, initiating warranty claims, reviewing vehicle service history and obtaining customer approvals for authorized repairs. This is a great opportunity to showcase your customer service skills by building a loyal fan base of your own! Customers love to come back and see the same face again and again!
REQUIREMENTS:
Of course, previous Service Advisor experience is beneficial but certainly not required. Our Service Managers are more than willing to train the right individual. The ideal candidate should be a motivated self-starter that can also thrive in a team atmosphere, be approachable, out-going, confident and willing to learn.
WHAT WE OFFER:
-NO LATE NIGHTS & NO WEEKENDS...that's right, spend your Saturday's and Sunday's with family and friends!
-Air Conditioned Service Drive to keep you and our customers happy!
-Air Conditioned Service Department to keep your techs happy!
-A totally paperless environment! No more losing RO's or walking them around...SUPER EFFICIENT!
-A Mobile Check In process that takes seconds to open a RO right on the drive at the customers vehicle
-Instant emails to our customers as soon as they enter our service drive, detailing the conditions of their tires and alignment
-Automated texting software to keep your customers informed on the status of the vehicle repairs
-A fleet of 70 Courtesy Loaner Vehicles at your disposal for customer use
-Ability to schedule Uber and Lyft transportation for your customers
-Salary, PLUS commissions, PLUS bonuses
-Health, Dental, Vision Insurance available
-401k and Flexible Spending Account
-Paid Time Off (PTO) & Unpaid Time Off (UTO)
ADDITIONAL JOB RESPONSIBILITIES:
- Oversee service repair orders and flow of service drive
- Ensure that customers receive prompt, courteous, and effective service
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
- Provide concierge support for all owner inquiries, whether by phone, email, in person or online to ensure your customers Complete Satisfaction
- Distribute work between technicians efficiently
- Answer questions about vehicle problems, warranties, services, and repairs
- Maintain Customer Satisfaction Index (CSI) at or above company standards
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of customer service and/or sales success
- Team oriented, self-motivated and able to work with little supervision
- Valid driver's license with acceptable driving record
Lake Auto Group is an Equal Opportunity Employer. We are committed to providing a workplace that promotes diversity, inclusion, and fairness. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local laws. Employment with Lake Auto Group is at-will. This means that either the employee or Lake Auto Group may terminate the employment relationship at any time, with or without cause or notice, in accordance with Wisconsin state law. Lake Auto Group complies with the Americans with Disabilities Act (ADA) and applicable state and local laws. We provide reasonable accommodations to individuals with disabilities during the application process and throughout employment. If you require an accommodation, please contact our Human Resources Department. Offers of employment may be contingent upon the successful completion of a background check, credit check and verification of employment eligibility as required by law. Lake Auto Group is a drug-free workplace. Candidates may be required to pass a pre-employment drug screening where permitted by law. Your personal information will be handled in accordance with applicable privacy laws and will only be used for employment-related purposes.