Luxury Spa Resort Reservationist

• Exemplify the Lake Austin Spa Resort brand throughout every guest interaction.
• Generate revenue by providing excellent customer service while making guest reservations promptly and thoughtfully
• Quote rates correctly, ensure availability, and accurately reserve appointments utilizing Book 4 Time and Opera Cloud software.
• Process gift certificate orders
• Take reasonable steps during and after the call to ensure guest satisfaction.
• Regularly attend and participate in training and staff meetings.
• Use active listening skills to determine guest's needs and revenue potential. 
• Organize amenities, arranges transfers, and makes any necessary arrangements for guests with outside vendors to provide the caller with high quality customer service.
• Processes outbound correspondence, including preparing MS Word documents and letters to be mailed, emailed, or faxed.  Attends to messages and promptly distributes work according to departmental policy and procedure.  

Additional Responsibilities:

• Promote the sales of additional spa services in a positive and motivational manner.
• Process online spa appointment requests for upcoming day and overnight guests
• Confirm future appointments by phone and email
• Attends and participates in briefings and specialized training programs to acquire up-to-date information and increase product knowledge.  This includes, but is not limited to, policies, procedures, promotions, and special programs, rates, or packages.
• Assist the Sales & Marketing Department in collecting data for future marketing efforts. 

Qualifications/Skills/Abilities:

• High School Diploma or GED
• 1 years of consistent experience in customer service or hotel hospitality
• Flexibility schedule, including weekends and holidays
• Exceptional verbal communication and listening skills
• Pleasant and personable. Must maintain a good working relationship with co-workers, the LASR leadership team, and property personnel.
• Excellent customer focus with the ability to quickly establish credibility and make a connection with guests
• Ability to project a positive attitude over the phone
• Ability to multi-task (speak with guests on the phone while accessing the computer and entering critical information)
• Proficient with Microsoft products
• Opera/Book 4 Time knowledge and experience ideal
• Ability to be efficient and productive in a fast-paced environment
• Pleasant personality; self-starter; enthusiastic team player; self-motivated.
• Ability to work independently, exercise initiative, and make decisions with confidence and collaborate as a team  

Assets:

• Previous reservations or call center experience is helpful
• Pleasant personality, enthusiastic, motivated self-starter, and team player
• Working knowledge of computers or a demonstrated technical aptitude and ability to learn new systems quickly

Role Expectations:

Reservations agent positions are on-site and require an initial training period to prepare you for taking inbound calls.

Schedules range all 7 days of the week with weekend and holiday availability, 40 hours a week. Shifts can alternate on a monthly rotating schedule provided a month in advance.

How quickly you begin to accumulate commission will depend on how well you acclimate to the role and adapt to the learning curve. The guest arrivals pay out each pay period (Bi-weekly)

Operating Hours:

Monday – Friday 8 am – 830pm; Saturday & Sunday 9 am – 6 pm

ABOUT LAKE AUSTIN SPA RESORT

Nestled along the shores of scenic Lake Austin in the beautiful Texas Hill Country, Lake Austin Spa Resort offers guests the sanctuary of an award-winning spa and the warmth of a best friend's lake house. 

Lake Austin Spa Resort offers all-inclusive vacation packages, which include accommodations in one of 40 charming lakeside guest rooms across 12 landscaped grounds, three gourmet meals daily, indoor and outdoor fitness activities and classes, and a selection of more than 100 spa and body treatments in the 25,000-square foot spa.

What makes Lake Austin Spa Resort an incredible, rewarding place to work is the talented team, community, tranquil surroundings, and, most importantly, the ability to care for and provide exceptional service to our guests. 

What We Believe

-Shared accountability

-Humility and kindness

-Creative problem-solving

-Collaboration & community

-Do well and do good

Benefits 

-Wellness Classes 

-Growth Opportunities

-Employee Discounts 

-Employee Recognition

-Complimentary Classes

-Health, Dental, Vision & 401k

Lake Austin Spa Resort offers competitive compensation and benefits, including employee work incentives!

We are located on S. Quinlan Rd, approximately 10 minutes into the Steiner Ranch neighborhood. Please submit your resume with detailed work experience for consideration.

Lake Austin Spa Resort is an EOE/M/F/D/V and eVerify Employer.