What are the responsibilities and job description for the Veterinary Customer Care Specialist position at Lafayette Veterinary Care Center?
Join Our Team at Lafayette Veterinary Care Center!
About Us
Lafayette Veterinary Care Center is a work environment unlike any other. We are a premier, 24/7 AAHA-accredited veterinary hospital that also provides premier boarding, grooming, and doggie daycare. We’ve been proudly serving the Acadiana community since 1972, upholding over 900 standards of excellence every year. Our dedication to care has earned us the AAHA Practice of the Year award, as well as being voted #1 Veterinary Clinic and #1 Boarding/Doggie Daycare in the Best of Acadiana Awards!
At our clinic, we see it all—from joyful puppy and kitten appointments to critical, all-hands-on-deck emergencies. Celebrating lives, mourning losses, and working seamlessly to stabilize patients creates incredibly strong bonds among our staff. We strive to maintain a fun, educational, and safe environment where you can make a difference daily and reach your ultimate career goals.
What We Are Looking For
We are looking to hire individuals who are brave, caring, and resilient. Our ideal teammate is fully engaged, maintains a positive attitude, and brings a strong work ethic to the floor every day.
- Passion & Drive: A genuine love for animals and a desire to provide exceptional care.
- Adaptability: A willingness to learn, adapt, and thrive in a fast-paced environment.
- Team Players: Excellent communication, problem-solving skills, and a constant team-first mentality.
- Experience: Veterinary experience is a plus, but not required! We love to train the right people.
Your Role & Responsibilities
- Assisting and supporting our veterinarians and medical team.
- Helping control the flow of appointments to ensure an extraordinary client experience.
- Maintaining accurate medical record notations and using proper medical terminology.
- Providing client education with a professional demeanor.
- Standing, sitting, crouching, and walking multiple times per day to care for our patients.
- Upholding our company’s core values and standard of excellence at all times.
What We Offer
Compensation & Schedule:
- Competitive Pay: Starting at $12.00 per hour, with a 20% shift premium ($14.40 per hour) for weekend and evening shifts!
- Hours: Full-time (30–40 hours per week).
- Availability: We are open 24/7 and are currently looking for an EVENING Customer Care Specialist with shifts ranging between 2 pm and Midnight, including some required weekend shifts.
Benefits & Perks:
- Growth Opportunities: No experience? No problem! We provide comprehensive training and mentorship to help you advance your veterinary career.
- Health & Wealth: Medical, dental, and vision benefits, plus a 401(k) program.
- Balance: Paid Time Off (PTO) to rest and recharge.
- Pet Perks: Generous employee pet benefits (because we love your fur babies, too!).
- Culture: A supportive, passionate, and fun-loving team, awesome co-workers, and pets everywhere, all day!
Ready to Join Our Family?
If you're a compassionate, dedicated individual looking for a fulfilling, impactful career in veterinary medicine, we want to hear from you!
Learn more about us at: https://www.lafayettevets.com
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Job Types: Full-time, Part-time
Pay: $12.00 - $14.40 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- What do you enjoy most about working with animals, and how do you maintain a positive attitude in challenging situations?
- What do you believe are the most important qualities for success in an animal care and service role, and how do you embody these qualities?
- How do you prioritize tasks and manage your time effectively when caring for multiple animals and communicating with more than one client at a time?
- How do you handle a client who is upset or demanding? Provide an example of a challenging client interaction and how you resolved it.
- How do you manage a busy schedule, and how do you prioritize tasks when multiple things need attention?
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
Salary : $12 - $14