What are the responsibilities and job description for the SURGERY MANAGER position at LADD MEMORIAL HOSPITAL?
Summary:
The Surgery Manager is responsible for overseeing daily operations of the Surgical Services department to ensure safe, high-quality patient care. Duties include:
- Leadership & Staff Management: Supervise nursing and support staff, manage scheduling, and ensure compliance with policies and standards.
- Clinical Oversight: Monitor patient care processes in surgical units, ensuring adherence to evidence-based practices and regulatory requirements.
- Resource Management: Coordinate staffing, equipment, and supplies to maintain efficient workflow and cost-effective operations.
- Quality & Safety: Implement quality improvement initiatives, monitor outcomes, and maintain accreditation standards.
- Collaboration: Work closely with physicians, anesthesia providers, and other departments to optimize patient experience and operational performance.
- Education & Development: Support staff education, competency validation, and professional growth.
Typical Schedule:
Monday through Friday, 7:00AM-3:30PM
Qualifications:
- Education:
- Graduate of an accredited school of nursing (BSN required; MSN preferred).
- Licensure & Certifications:
- Current Registered Nurse (RN) license in the state of Wisconsin.
- Basic Life Support (BLS) certification.
- Advanced Cardiac Life Support (ACLS) certification.
- Experience:
- Minimum of 3–5 years of clinical experience in Surgical Services.
- Previous leadership or management experience in a hospital or acute care setting preferred.
- Skills & Competencies:
- Strong leadership and team-building skills.
- Knowledge of regulatory standards (DNV, CMS).
- Ability to manage budgets, staffing, and scheduling.
- Excellent communication and problem-solving skills.
- Proficient in electronic health records and hospital systems.
Responsibilities Includes:
- Operational Leadership: Direct and manage daily operations of Surgical Services, ensuring efficient workflow and compliance with hospital policies and regulatory standards.
- Staff Supervision: Recruit, train, schedule, and evaluate nursing and support staff; foster a collaborative and high-performing team environment.
- Clinical Oversight: Monitor patient care delivery in surgical units, ensuring adherence to evidence-based practices and quality standards.
- Resource & Budget Management: Oversee allocation of staff, equipment, and supplies; manage departmental budgets and cost-control initiatives.
- Quality & Safety Initiatives: Implement and monitor quality improvement programs, infection control measures, and patient safety protocols.
- Interdepartmental Collaboration: Coordinate with physicians, anesthesia providers, and other departments to optimize patient outcomes and operational performance.
- Education & Compliance: Ensure staff maintain required certifications and competencies; support ongoing education and professional development.
- Performance Monitoring: Track key performance indicators (KPIs), patient satisfaction scores, and regulatory compliance metrics; develop action plans for improvement.
Job-specific duties | As evidenced by |
Finance Management |
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Budget Development | Completed by the established deadline. |
Monitor/Analyze | Meets budget targets unless variance has been authorized. |
Variance Reporting | Monthly variance reports completed as required. |
Staff Development |
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Evaluate Competencies | Completion of annual performance review by established deadline. |
Provide training/educational opportunities | Staff completion of training/educational opportunities. |
Human Resource Management |
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Staffing – retain qualified staff | Identify and implement individualized recognition techniques. |
Interviewing/Hiring Competent Staff | Utilize objective, behavioral-based interview questions to interview, evaluate, and hire staff. |
Orientation | Completion of facility and departmental new hire orientation checklists. |
Evaluation completed annually | Annual performance reviews completed by the established deadline. |
| SMART goals established for staff that support the OMC Strategic Plan. |
| Develop, implement, and document performance improvement plan and progress. |
| Identify and begin the development plan for internal staff as appropriate. |
Leadership |
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| Volunteering and encouraging staff members to volunteer at OMC events as evidenced by supporting documentation. |
| Actively participates in the development of the OMC Strategic Plan and departmental goals that support the plan as evidenced by goal documentation. |
Maintain Emotional Intelligence – ability to perceive and evaluate the emotions of others and effectively manage one’s own emotions. | Absence of reported issues/incidences. |
| Creation of short and long-term departmental goals that support the Strategic Plan. |
| Maintains a professional demeanor as evident in appearance and behavior. |
| Uses respectful and honest communication with all staff. |
| Demonstrates reliability and flexibility, listens actively, communicates constructively, is respectful and supportive, and works as a problem- solver as evidenced by specific examples. |
Positive relations with internal and external customers | As demonstrated by following the Customer Services Standards. |
Knowledge, Skills & Abilities
• Demonstrates OMC's behavioral standards and values in daily work.
• Demonstrated interpersonal skills and history of building strong working relationships.
• Experience leading and partnering with teams to make improvements, preferably in a healthcare setting.
• Excellent verbal and written communication skills.
• Excellent interpersonal and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and critical thinking skills.
• Strong supervisory and leadership skills.
• Proficient with Microsoft Office Suite or related software.