What are the responsibilities and job description for the Sales Operations Administrator position at Laars Heating Systems Company?
Sales Operations Assistant
Primary Function:
The Sales Operations Administrator is responsible for supporting the daily operations of the Sales Operations team by managing administrative processes, customer data, reporting, and credit activities while maintaining a strong focus on the internal/external customer experience. This role helps to ensure efficient back-office support for the sales team while contributing to a positive customer experience and business growth.
Responsibilities:
Customer & System Administration (Oracle)
- Set up and maintain customer and ISC location data
- Validate and manage “Ship To” address information
- Partner with internal teams on system updates as needed
Sales & Commission Reporting
- Prepare and distribute monthly commission statements and supporting documentation
- Generate and distribute Manufacturers Representative sales reports
- Support customer transfer requests
Customer Credits & Claims
- Review and process customer credit requests (promotional, damage, goodwill, co-op)
- Maintain credit and claims databases
- Create and issue credits in Oracle
- Audit monthly claim backs and prepare for approval
Reporting & Analysis
- Maintain opportunity/loss reporting
- Provide competitive warranty and pricing support
Additional responsibilities may be assigned by the Senior Manager, Business Operations.
Job Requirements:
- 3–5 years of business, sales support, or customer service experience
- Bachelor’s degree in business or related field preferred
- Advanced Excel skills required (certifications preferred)
- Proficiency in Microsoft Office (Outlook, Word, PowerPoint)
- Basic Oracle knowledge preferred
- Strong attention to detail and accuracy
- Effective communication skills across all organizational levels
- Ability to prioritize, multitask, and meet deadlines in a fast-paced environment
- Self-motivated with the ability to work independently and collaboratively
- Customer-focused with a positive, professional attitude
- Willingness to support team needs beyond defined responsibilities
- Ability to travel up to 5% (minimal overnight travel)
About the Company:
Bradford White is a full-line manufacturer of residential, commercial, and industrial water heating, space heating, combination heating, and storage products. Our corporate headquarters is located in Ambler, PA, and we have manufacturing facilities in Middleville and Niles, MI; Monticello, MN; Uxbridge, MA; Rochester, NH; and Princeton and Madison, WI. Our business unit, FloLogic's, assembly operation is in Morrisville, NC and our Canadian headquarters, distribution center and training facilities are located in Halton Hills, Ontario, Canada.
Throughout a proud legacy dating back to 1881, Bradford White Corporation has built a reputation for manufacturing high-quality, high-performance, technologically advanced, and energy-efficient products for the global market. While many companies have shifted production overseas, we remain committed to investing in American manufacturing and craftsmanship. Our company was founded on the pillar of supporting the professionals who install and service our products every day. That’s why our water heaters are available exclusively through the wholesale distribution channel and are designed for professional installation only.
Our essential products continue to support the health, safety, sanitation, and infrastructure of communities and we are a proud five-time recipient of the EnergyStar Partner of the Year Sustained Excellence Award. We are committed to meeting the evolving needs of our customers by continuing to design, engineer and manufacture products that are Built to be the Best®.
To learn more about Bradford White’s rich history, click here: Timeline - Bradford White Corporation