Hotel Night Auditor

Job Overview
Join our dynamic hospitality team as a Hotel Night Auditor, where your energy and attention to detail will ensure seamless overnight operations and exceptional guest experiences. In this vital role, you will oversee the night shift at the front desk, manage guest accounts, and uphold the highest standards of hospitality management. Your proactive approach will keep the hotel running smoothly while providing friendly, multilingual guest services that make every visitor feel welcome and valued. This position offers an exciting opportunity to be the friendly face of our hotel during the quiet hours of the night, ensuring safety, accuracy, and guest satisfaction.

Responsibilities

• Greet guests arriving or departing during overnight hours with professionalism and warmth, providing excellent customer service and clear communication.
• Conduct nightly audits of guest accounts, verifying charges, payments, and reservations to ensure accuracy and resolve discrepancies promptly.
• Manage multi-line phone systems efficiently, handling inquiries with courteous phone etiquette in multiple languages when applicable.
• Monitor security cameras and perform safety checks around the hotel premises to maintain a secure environment for guests and staff.
• Prepare detailed shift reports, incident logs, and financial summaries to ensure all records are accurate for management review.
• Assist with front desk duties such as checking in late arrivals, handling guest requests, and providing information about hotel amenities and local attractions.
• Collaborate with housekeeping and maintenance teams to address any overnight issues or guest needs swiftly.

Skills

• Proven experience in hospitality management or hotel experience with a strong focus on guest services and guest relations.
• Bilingual or multilingual abilities to communicate effectively with diverse guests from various backgrounds.
• Knowledge of hotel management systems, night audit procedures, and front desk operations.
• Excellent customer service skills with a friendly demeanor and professional phone etiquette.
• Ability to operate multi-line phone systems efficiently while maintaining a positive attitude under pressure.
• Strong organizational skills to manage multiple tasks during overnight shifts accurately.
• Familiarity with resort environments or large-scale hotels is a plus. Join us in creating memorable overnight experiences for our guests! Your dedication to hospitality excellence will be appreciated as you help uphold our reputation for outstanding service around the clock.

Pay: From $15.00 per hour

Work Location: In person

Benefits:

Salary : $15