What are the responsibilities and job description for the Front Desk Agent position at La Quinta Inn & Suites?
- Possesses knowledge of all hotel services.
- Greets guests courteously and registers guests into the hotel.
- Possesses knowledge of reservation and billing systems.
- Maintains and controls room inventory and availability.
- Possesses knowledge of the hotel's credit policies.
- Possesses knowledge of hotel products, rates, and special programs.
- Distributes guests' mail and packages.
- Possesses knowledge of, and uses, emergency procedures.
- Maintains safety deposit boxes.
- Conducts inventory of and restocks supplies.
- Completes "bucket checks" each shift.
- Completes checkout procedures for guests.
- Balances all departments accounts, and completes all required back-up documents.
- Maintains security of guest keys and cash drawer; counts and verifies the cash at the end of each shift.
- Monitors guest accounts and notifies supervisor of any extreme changes to any guest account, or suspicious actions by guests.
- Runs a detailed shift audit by employee, and balances daily work to computer.
- Maintains neatness of front desk work area.
- Completes shift check-list.
- Performs other related duties as assigned by the General Manager, Assistant General Manager and Front Office Supervisor.
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
- Referral program
Work Location: In person
Benefits:
Employee Discounts, Job Training, Family Medical LeaveSalary : $16