What are the responsibilities and job description for the Administrative Assistant position at L.A. Hearne Company?
Job Details
Description
Job Title: Administrative Assistant
Department: Multi-Divisional/Administration
Reports to: Mario Bertolucci - CFO
FLSA Status: Non-Exempt
Payscale: $20.00 - $25.00 Per Hour
Job Summary:
The Administrative Assistant provides high-level administrative and customer service support across multiple divisions. This role is essential in maintaining efficient office operations, fostering strong customer relationships, and ensuring smooth communication between departments. The ideal candidate is detail-oriented, organized, and capable of managing multiple priorities in a dynamic environment.
Supervisory Responsibilities:
• None.
Customer Relations (Primary Focus):
• Serve as the first point of contact for customers via phone, email, and in-person.
• Respond promptly and professionally to inquiries and service requests.
• Maintain accurate records of customer interactions and communications.
• Coordinate with internal teams to resolve customer issues efficiently.
• Support customer satisfaction initiatives and follow up on feedback.
Administrative Support:
• Perform general office tasks including data entry, filing, scanning, and document management.
• Prepare reports and correspondence for various departments.
• Schedule and coordinate meetings, appointments, and events.
• Manage office supplies, equipment, and vendor relationships.
• Assist with departmental projects and initiatives.
Cross-Divisional Coordination:
• Collaborate with staff across divisions to ensure consistent workflows.
• Track and report on divisional metrics or project progress.
• Facilitate communication between departments to maintain operational cohesion.
Other Duties:
• Assist with special projects and company events.
• Support supervisors with ad hoc tasks.
• Uphold company policies and professional standards.
Qualifications
Required Skills and Qualifications:
• High school diploma required; Associate degree or higher preferred.
• 2 years of administrative or customer service experience, preferably in a multi-divisional setting.
• Strong verbal and written communication skills.
• Excellent organizational skills and multitasking abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to handle confidential information with discretion.
Key Competencies:
• Customer-focused mindset
• Professional communication (internal and external)
• Adaptability and multitasking
• Team collaboration across divisions
• Attention to detail and follow-through
Physical Requirements:
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
This job description is intended to outline the general responsibilities and qualifications for the role. It is not an exhaustive list and may be updated or modified at the discretion of the employer.
Salary : $20 - $25