Operations & Administration Manager (Workforce)

Will this position be required to work onsite for any reason at any time? Yes, 2-3 days a week

Engagement Description –
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
1. Supervise, coordinate, direct and monitor staff activities to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling, and organizing.
2. Prioritize and assign work to employees and initiate corrective measures to resolve problems including scheduling or adjusting overtime requirements, as necessary.
3. Select, train, develop, appraise, and counsel support staff personnel.
4. Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries.
5. Monitor and analyze proficiency and quality efforts subordinate personnel.
6. Administer and adhere to Corporate and Departmental policies, practices, and procedures, including union contract administration.
7. Recommend and implement new or improved systems which will enhance or expedite work.

Top 3 Required Skills/Experience –
• 2 or more years of leadership experience
• 2 years of Operational/Back Office experience

Required Skills/Experience – The rest of the required skills/experience. Include:
• Ability to learn and retain information at a fast pace preferred
• Strong organizational, planning, analytical and communication skills.

Preferred Skills/Experience – Optional but preferred skills/experience. Include:
• Leadership experience within a union
• Experience in the healthcare industry
Education/Certifications – Include:
• Bachelor's Degree Required

Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.

At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.

Kyyba is an Equal Opportunity Employer.

Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other b