Desktop Support/IT Support

Job title : Desktop Support
Location: Mineral Point WI
6 months contract on W2

Must Haves:

• Desktop support/ Imaging
• Network knowledge
• Printer support
• Customer service

Education: High school diploma or equivalent

Experience: 3 to 5years

Added information from the manager:

Technical duties include:
- Help to setup and monitor data closet equipment including servers and UPS.
- Monitor and report on general site health status including data closet equipment, servers, network, and clients.
- Assist with the running of cables and provide guidance to local team on cable runs and termination.
- Escort vendors within the site so they can do maintenance tasks on data closet systems.
- Assist the site lead with server operations as needed.
- Set up new servers and clients according to documented processes.
- Perform standard maintenance tasks on clients and servers including patches, agent install, and incident troubleshooting.
- Maintain and document all network IDF changes and port mappings.
- Collaborate with the plant staff to foster open communication with CBS and ensure all devices on site at used in accordance with CBS IT best practices.
- Position is 100% on site, with the primary location being the Cummins Mineral Point, WI, but also supporting additional the Stoughton, and Janesville sites.

Technical skills desired:
- Windows XP through 11, and server 2008 through 2019
- Familiarity with antivirus systems, Active directory, and basic windows security settings
- Have a basic understanding of network infrastructure including TCP/IP, switching, and common network devices.
- Proficiency with common IT software such as MS OFFICE, Telnet/Putty clients, remote desktop, and Cummins online tools (Teams/SharePoint) is required. This also involves utilizing imaging software for computer backup and recovery.

Summary: Research, design, develop, and test computer or computer-related equipment for commercial, industrial, military or scientific use. Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components. The technical skills include knowledge of computer software and hardware.Education/Experienceo Bachelor degree in computer science or related field or equivalent training/education required o 8-10 years customer service related experience required Responsibility levelo Exercises independent judgment with minimal direction from supervisorSkillso Verbal and written communication skills, problem solving skills, customer service and interpersonal skills (Required)o Strong ability to work independently and manage one?s time (Required)o Strong mentoring skills necessary to provide support and constructive performance feedback (Required)o Strong knowledge of circuit boards, processors, electronic equipment and computer hardware and software (Required)o Strong knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software (Required)Major Job Duties and Responsibilities:o Instruct and assign staff to provide technical support to designers, marketing and sales departments, suppliers, engineers and other team members throughout the product development and implementation processo Assign the testing and verification of hardware and support peripherals to staff to ensure that they meet specifications and requirementso Oversee the build, testing, and modification of product prototypes using working models or theoretical models constructed with computer simulation o Assign staff to analyze user needs and recommend appropriate hardware o Direct technicians, engineering designers or other technical support personnel as needed o Confer with engineering staff and consult specifications to evaluate interface between hardware and software and operational and performance requirements of overall system

Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.

At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.

Kyyba is an Equal Opportunity Employer.

Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other b