Service Planning Regional Coordinator - Westminster, Colorado

Responsibilities

Make an impact

• Maintain FS Ops (Field Service operations) capacity plans for assigned areas.
• Evaluate, track, monitor, and report on FS Ops demand, including utilizing sales forecasts and historical data for demand forecasting.
• Collaborate with other departments (i.e., Sales, Project Management) to ensure clear visibility to demand.
• Create service orders.
• Track, monitor, and report on defined FS Ops metrics.
• Maintain regional schedules considering available capacity, demand, and geographical location to optimize service level and cost.
• Reschedule and reassign work orders as required.
• Communicate, negotiate, and resolve capacity conflicts through creative and innovative recommendations and suggestions.
• Participate as a member of the FS Ops Department in process improvement identifications, resolutions, and implementations.
• Gather information regarding technician consignment inventory, as required.
• Coordinate with Field Service Supervisors/Managers and Field Service Engineers to ensure that resources are rescheduled when dispatched for on-demand service.
• Gather performance data and assess whether regions are performing according to schedules.
• Produce reports that evaluate regional capacity and identify areas where improvements can be implemented, including reduction of overtime and timely service order closure.
• Consider time sensitivity of requests to ensure customer satisfaction.
• Coordinate the distribution of work tasks to support field service operations.
• Perform other duties, as assigned.
  
  

Application Requirements

What you need to succeed

• 3 years of logistics, scheduling and/or service experience in a healthcare or field service environment.
• Professional training in the field of production scheduling, inventory, and/or operations management.
• Minimum 2 years of experience in a customer support/field operations, logistics, and/or production operations related role.
• Must have working knowledge ERP/CRM, preferably SAP/Oracle, and proficiency using Microsoft Word, Excel, and Power Point.
• Proven problem-solving abilities, strong written and verbal communication skills are essential.
• Ability to efficiently manage time and workload including planning, organizing, and prioritizing.
  
  

Desirable, but not Essential:

• Bachelor’s degree in Business Administration, Logistics, or Supply Chain Management.
  
  

Compensation: Salary range for this position is $50,000-56,000. Salary will be commensurate with experience and skillset. We offer a comprehensive benefits package including medical / dental / vision insurance, tuition reimbursement, disability, 401k matching (up to 8%).