What are the responsibilities and job description for the Senior Logistics Liability Claims Analyst - Americas position at Kuehne Nagel?
It's more than a job
As an Insurance professional at Kuehne Nagel, your job is to help individuals and companies manage and mitigate risks associated with their supply chain. At the same time, your work helps create memorable experiences for people around the world. For example, your expertise empowers our teams to master the transportation and storage of fine wines so that couples and friends can enjoy dates and celebrations. Insurance work at Kuehne Nagel contributes to more than we imagine.
The Senior Logistics Liability Claims Analyst is responsible for professionally managing logistics liability claims across the U.S., Canada, and Mexico. You will apply broad transportation and knowledge of the applicable international and domestics transportation laws, drive accurate claims data processing, lead recovery efforts, manage litigated files, and provide expert guidance to internal teams and customers. This role is crucial to maintaining customer satisfaction, ensuring claim transparency, and protecting client’s interests through ethical claims handling processing.
How you create impact
What we would like you to bring
At Kuehne Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target base salary range for this position is between $x and $y. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.
Kuehne Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne Nagel.
As an Insurance professional at Kuehne Nagel, your job is to help individuals and companies manage and mitigate risks associated with their supply chain. At the same time, your work helps create memorable experiences for people around the world. For example, your expertise empowers our teams to master the transportation and storage of fine wines so that couples and friends can enjoy dates and celebrations. Insurance work at Kuehne Nagel contributes to more than we imagine.
The Senior Logistics Liability Claims Analyst is responsible for professionally managing logistics liability claims across the U.S., Canada, and Mexico. You will apply broad transportation and knowledge of the applicable international and domestics transportation laws, drive accurate claims data processing, lead recovery efforts, manage litigated files, and provide expert guidance to internal teams and customers. This role is crucial to maintaining customer satisfaction, ensuring claim transparency, and protecting client’s interests through ethical claims handling processing.
How you create impact
- Manage mid to high value logistics liability claims, including maritime, warehouseman’s legal liability, freight forwarding, airfreight liability, and road logistics.
- Accurately administer and validate claims in the e‑claims system, including application of claims reserves, documentation, and recovery.
- Conduct investigations, analyze root causes, and actively pursue recoveries against subcontractors and other third parties.
- Manage litigation by instructing legal counsel, monitoring case progress, preparing reports, and attending mediations as needed.
- Prepare, maintain, and present claim statistics and reports analysis on a monthly or quarterly basis.
- Ensure claims comply with internal handling procedures, global standards, KPIs, and audit requirements while continuously identifying improvement opportunities.
- Provide day‑to‑day claim‑related support, guidance, and training to internal customers, staff, and external stakeholders.
- Review logistics liability components in contracts to ensure insurance and risk transfer requirements are met.
- Educate customers on insurance policies, risk exposure, and the importance of cargo insurance.
- Serve as the primary interface with marine liability insurers, surveyors, and logistics liability insurance partners.
What we would like you to bring
- 10 years of experience in claims‑related roles within a law firm, insurance company/broker, or logistics services provider.
- Strong investigative, analytical, and problem‑solving skills, with the ability to summarize large volumes of complex information.
- Excellent communication and influencing abilities, including negotiation and the ability to present persuasive arguments.
- Advanced proficiency in reading and interpreting policy documentation; comfort working with digital claims systems.
- English fluency required; Spanish fluency preferred.
- 4 days onsite, 1 day wfh schedule
At Kuehne Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target base salary range for this position is between $x and $y. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.
Kuehne Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne Nagel.