Endpoint Engineer

We have multiple open positions available. Please find the detailed job descriptions below:

Role 1: Technical Analyst – OSD & Support Engineer – Citrix Cloud, AWS, RPA

Responsibilities

• Provide engineering support for Windows 10/11 endpoints and virtual workspace environments, ensuring stability, performance, and compliance.

• Design, manage, and troubleshoot OSD (Operating System Deployment) using SCCM/MECM (task sequences, driver packs, application injection, post-build steps, deployment failures).

• Administer and support Intune/Endpoint Manager for device enrollment, compliance policies, configuration profiles, application deployment, and update rings.

• Support Citrix Cloud services (e.g., DaaS/Virtual Apps and Desktops), including troubleshooting user connectivity, session performance, workspace app issues, and integration dependencies.

• Support AWS-hosted infrastructure components associated with VDI/endpoint services (basic administration, connectivity, monitoring, and incident triage).

• Diagnose and resolve complex issues across endpoint build, patching, application delivery, authentication, network dependencies, and VDI user experience.

• Perform problem management activities: trend analysis, root cause analysis (RCA), corrective/preventive actions, and documentation/runbook updates.

• Automate repetitive support and deployment tasks using scripting and/or RPA (based on team tools and standards).

• Participate in change management, maintenance windows, and release validation for OSD/VDI/Intune changes.

• Create and maintain technical documentation, knowledge articles, SOPs, and support handoffs to L1/L2 teams.

Must-Have Technical Skills

• Strong hands-on support experience with Windows 10/11 (installation, troubleshooting, performance, logs).

• Strong experience with SCCM/MECM OSD:

• Task sequences, PXE/boot media, drivers, imaging troubleshooting

• Application packaging/deployment basics, client health concepts

• Working experience with Microsoft Intune: enrollment, compliance, configuration profiles, app deployments, Windows updates.

• Working knowledge of Citrix Cloud administration and troubleshooting (user access, session issues, policies, profile/performance basics).

• Working knowledge of AWS fundamentals (EC2, networking basics, IAM awareness, monitoring/logging concepts) as they relate to hosted services.

• Strong troubleshooting and RCA skills across endpoint, VDI, identity, and network dependencies.

Experience & Requirements

• 5 years of overall experience in end-user computing (EUC)/endpoint engineering and support within a medium-to-large enterprise environment, with demonstrated ownership of production services.

• 3 years of hands-on experience with Intune/SCCM/MECM OSD and endpoint lifecycle activities.

• 2 years of experience supporting Windows 10/11 at scale.

• 2 years of experience supporting AWS and Citrix Cloud/Citrix DaaS or Virtual Apps and Desktops.

• Proven experience in incident and problem management.

• Experience building or supporting automation/RPA applications.

Role 2: Sr Technical Analyst – SCCM/OSD Windows and macOS

Responsibilities

• Perform complex technical engineering tasks remotely or at customer site to meet business and contractual requirements

• Lead design and implementation of enterprise endpoint management solutions for Windows and macOS platforms

• Manage and deliver OS deployment solutions using Microsoft Endpoint Configuration Manager (OSD, task sequences, imaging, packaging)

• Implement and support modern provisioning using Microsoft Intune (Autopilot, comanagement, compliance policies)

• Manage macOS device lifecycle using JAMF Pro

• Coordinate small technical teams and ensure delivery of work packages aligned with company processes

• Design and maintain Co-Management and Cloud Management Gateway (CMG) architectures

• Develop and maintain operational documentation, deployment standards, and best practices

• Ensure compliance with internal and customer procedures

• Provide technical leadership and guidance to junior engineers

• Perform root cause analysis (RCA) and produce technical reports

Experience & Requirements

• 8 years of experience in endpoint engineering

• Strong experience with SCCM/MECM, Intune, and JAMF Pro

• Experience with WSUS, MDT, patching

• Knowledge of Active Directory, Azure, Microsoft 365

• Strong PowerShell scripting skills

Role 3: Sr Technical Analyst – JAMF Engineer

Responsibilities

• Lead administration and configuration of JAMF Pro for macOS and iOS device management

• Manage Chromebook deployment using Google Admin Console

• Deploy macOS applications and enforce CIS benchmarks

• Maintain compliance and security standards

• Automate deployment workflows

• Integrate JAMF with enterprise systems

• Manage device lifecycle and documentation

Experience & Requirements

• 7 years of JAMF Pro experience

• macOS and Chromebook management expertise

• CIS benchmark knowledge

• Scripting (Bash, Python, AppleScript)

Role 4: Technical Analyst – Vulnerability Management & Security Tools Deployment

Responsibilities

• Manage vulnerability lifecycle and remediation

• Support PCI compliance and audits

• Perform patching across Windows, macOS, Citrix/VMware VDI

• Deploy security tools using SCCM/Ivanti

• Provide L3 support and documentation

Experience & Requirements

• 4 years in SCCM, patching, vulnerability management

• Experience with Citrix/VMware VDI

• Knowledge of PCI compliance

• Strong troubleshooting skills

Role 5: Sr Technical Analyst – Application Packaging and Software Delivery

Responsibilities

• Perform application discovery, packaging, testing, and deployment for Windows and macOS environments

• Build and maintain application packages in MSI, MSIX, PKG formats

• Deploy applications using SCCM and Intune

• Perform Intune packaging (Win32 apps, detection rules, etc.)

• Manage macOS deployment using JAMF Pro

• Troubleshoot deployment issues across SCCM, Intune, VDI

• Monitor deployment success and compliance

• Maintain documentation and reporting

Experience & Requirements

• 8 years in application packaging

• Strong SCCM, Intune, JAMF experience

• Knowledge of MSI, MSIX, App-V, IntuneWin

• Experience with AdminStudio, InstallShield, Ivanti

• Scripting (PowerShell, VBScript)

Role 6: Sr Technical Analyst – GPO Engineer

Responsibilities

• Lead Group Policy design and governance

• Implement enterprise policy strategy

• Drive GPO to Intune migration

• Administer GPO using Quest GPOADmin

• Enforce CIS, STIG, NIST frameworks

• Use Tanium for compliance

• Troubleshoot GPO/MDM issues

• Develop automation using PowerShell

Experience & Requirements

• 7–10 years in GPO and endpoint engineering

• Strong Active Directory, Intune expertise

• Experience with Tanium and GPOADmin

• Strong PowerShell skills

• Knowledge of security frameworks

Role 7: Technical Analyst – Nexthink Engineer

Responsibilities

• Implement and manage Nexthink platform

• Monitor Windows, macOS, and VDI environments

• Build dashboards and automation

• Troubleshoot endpoint and user experience issues

• Integrate Nexthink with SCCM, Intune, ServiceNow

• Maintain documentation and reporting

Experience & Requirements

• 4 years in EUC/endpoint engineering

• Hands-on Nexthink experience

• Experience with VDI (Citrix/AWS Workspaces)

• Knowledge of SCCM/Intune integrations

• Basic scripting skills

Please review the above roles and apply for the position you are interested in.