Customer Success Manager

Hi,

This is Yusuf working as a Sr. Recruiter at K-Tek Resourcing, I have an excellent job opportunity for you mentioned below, please let me know if you want to apply for the given role. You can reach out to me directly on 832-225-4564 & yusuf.javed@ktekresourcing.com

Job Title: Customer Success Executive

Job Location: Farmington, Connecticut

Job Duration: Full-Time

Job Description:

Customer Success Executive – Digital Infrastructure Services

Client is the world's leading AI-first, platform-driven technology infrastructure services company. We're a 36-year-old organization serving clients in over 100 locations globally.

Microland’s driving ambition is to provide our clients with innovation, the best technologies, and strategies for adopting the next generation of digital infrastructure. We lead with our platforms under the umbrella of Intelligeni. Large enterprises rely on Microland to manage and transform their mission-critical infrastructure. 55% of our revenue comes from the North America region, 35% from EMEA, and 10% from APAC.

Job Opportunity: Customer Success—Digital Infrastructure Services

We're looking for an exceptional, results-driven Customer Success Executive to join our rapidly growing team. If you thrive on acquiring net-new enterprise accounts and have the technical acumen to sell complex, platform-led IT infrastructure transformation services, this role is for you.

You will play a crucial role in driving our expansion by targeting and landing new clients in the North American markets, leveraging our deep expertise in AI-first, intelligent, and resilient infrastructure solutions.

Digital Transformation Director for Strategic Global Accounts Works closely with core leadership team and the partner business/strategy team of Client, to input to the design and landing of a wide range of field implementation solution and services in support of our overall go-to-market with key global Partners and customers thereof

➤ Purpose of the Role -

Work collaboratively with Clients to identify opportunities and design solutions that are the right fit for the requirement. This position is an Individual Contributor role and will represent Client in the region, Identify New Business opportunities (Unravel the opportunities in Market segments/industry verticals), Drive Account Based Strategy and Strong Engagement, Exceed Set Targets and work with a cross-functional team to achieve Business goals.

The ideal candidate has the below Knowledge and abilities:

• The ability to work comfortably with key executives in customer organizations and key global accounts

• Ability to build and manage a partner/customer ecosystem in the local region

• Knowledge of both in-premise and cloud offerings

• Knowledge of enterprise customer segment and technology trends

• Consistently displays excellent organizational, communication, project management, negotiation, and problem-solving skills

• Deliver articulate, effective and audience-appropriate presentations for Solution products/technologies, strategies and initiatives

➤ Key Responsibilities:

Responsible for selling Client Digital Solutions and Service Offerings (Digital Applications, Digital Cloud, Digital Network, Digital Security, Digital Workspace Transformation Services, Digital Infrastructure Management, and Cyber Security Services) directly to select enterprise named customers as a key focus area where they possess the sales and technical expertise required to conduct all phases of the sales cycle.

• Responsible for driving deals from opportunity, identification, validation, qualification to closing the Deal - Present the value of Client solutions to all levels of the customer’s management and drive services sales. Participate and team up with technical, presales, and "Partner specialists" to provide complete solutions to customers.

• Responsible for building and proposing transformational services to customers, identifying triggers, identifying key IT issues that impact the business and making recommendations to customers.

• Build and develop a business case, provide relevant and sound business & technical advice to the customer and present the same to various stakeholders within the company.

• Map competition and develop appropriate winning sales strategies, often in conjunction with Partners.

• High degree of commitment and goal orientation is a must and must be willing to adjust to the demands of a dynamic environment.

➤ Requirements:

• Overall, about 10 years’ experience in selling, with a proven track record in sales.

• At least 3-4 years’ experience in selling managed services, optimization, and integration services to customers at the C Level (Executives).

• Candidate should have experience in services and solution selling, i.e., IT Infrastructure management services. Candidate should have conceptual knowledge of IT Infrastructure Technologies (Server/Storage/Network/Voice/Cloud/Middleware etc. & IT Service Management).

• Candidate should have developed new accounts and managed existing accounts and have the capability to translate the customer business issues into requirements.

• Candidate should have managed large conglomerates and global customers and must have engaged CXOs/CIOs.

• Candidate must have connections with the partner ecosystem in the region.

• Candidate must possess excellent verbal, written, communication, and presentation skills.

Why Join Us?

We are a leading global, AI-first, platform-led technology infrastructure services company recognized for making digital infrastructure resilient and autonomous.

· Exceptional commission structure and significant earning potential.

· The opportunity to directly impact company growth by bringing in flagship new clients.

· Work with cutting-edge AIOps and cloud technologies.

(EEO) Client is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Thanks & Regards!