What are the responsibilities and job description for the Customer Service Representative position at KTek Resourcing?
🚨 Now Hiring: Customer Service VIP Specialist (Platinum Team) 🚨
Are you passionate about delivering exceptional customer experiences and resolving complex customer issues? We're looking for a Customer Service VIP Specialist to join a high-visibility Platinum Team supporting premium customers in a fast-paced, customer-first environment.
Key Qualifications:
✅ 2 years of Customer Service, Customer Success, or Account Management experience
✅ 2 years of Telecom Customer Service experience
✅ Experience with Salesforce, Workflow Manager (WFM), or other CRM platforms
✅ Strong verbal and written communication skills
✅ Excellent analytical, problem-solving, and conflict-resolution abilities
✅ Customer-first mindset with empathy and professionalism
✅ Comfortable working in a Secure Workspace (SWS) environment
Preferred Skills:
✔ Leadership experience
✔ Billing support, product support, or customer escalations
✔ Tier 1/Tier 2 telecom technical support experience
✔ Technical troubleshooting (hardware, software, applications, networks, or devices)
What You'll Do:
• Resolve complex customer escalations and deliver VIP-level support
• Build strong customer relationships and drive positive outcomes
• Document interactions using CRM tools and collaborate across teams
• Analyze customer trends and recommend service improvements
• Thrive in a dynamic environment with excellent growth opportunities
Salary : $19 - $22