What are the responsibilities and job description for the Audio Visual Technician position at KTek Resourcing?
- Operate, maintain, and upgrade video conferencing equipment, test environment, and infrastructure.
- Utilize the existing management-tracking tool ServiceNow for all related incident tracking, service tickets, and change requests.
- Proficient in Microsoft 365 applications including Microsoft Teams, PowerPoint, and Outlook.
- Basic understanding of networking and network protocols
- Knowledge of video infrastructure and endpoint equipment. This includes the configuration and operation of Cisco CUCM, Cisco TMS, Cisco Expressways, Cisco Endpoints, Microsoft Teams Rooms, and Poly Endpoints, Zoom Rooms.
- Provide video conferencing event planning production packets consisting of logistics, test plans, configuration drawings, and other necessary information working with other cross-functional teams.
- Familiarity of media encoders similar to Wirecast and OBS
- Understanding of eCDN management and other enterprise video collaboration products and services.
- Troubleshoot and resolve video conferencing and event service incidents, including RMA’s, and hardware/software issues.
Salary : $25 - $29