What are the responsibilities and job description for the Desktop Support position at Ktek Resourcing LLC?
Company Description
K-Tek’s core business is into temporary staffing, permanent placement and volume hiring. Since inception of our staffing solutions has grown multi-fold with global offices. We know what works best for our clients and what doesn’t. This is the key differentiator and this is how we edge over the competition.
Job Description
Knowledgeable (L1 Level, 1-3 years’ experience) with Windows OS Platform
Performs core Keep the Lights On (KTLO) services including; managing the problem ticket & service request queues, responding to monitoring alerts, execution of change controls, routine & preventative maintenance, performance tuning, and emergency troubleshooting & incident support
Oversees effective delivery of day to day support provided to end users across multiple branches
Adheres to operational standards, processes and service objectives in support of client infrastructure
Builds relationships that foster collaboration and partnerships to drive better strategies, processes and final product to the customer.
Ability to effectively handle multiple concurrent assignments in a fast paced environment
Innovative team player with strong analytical problem solving and interpersonal skills.
Good knowledge of industry best practices and trends
Installation, maintenance, and troubleshooting
Additional Information
All your information will be kept confidential according to EEO guidelines.