What are the responsibilities and job description for the Desktop Support position at TEKsystems c/o Allegis Group?
Desktop Support Technician
Position Summary
The Desktop Support Technician is responsible for providing on-site technical support to end users for hardware, software, and network-related issues. This role involves troubleshooting, diagnosing, and resolving IT problems efficiently to ensure minimal disruption to business operations. The Desktop Support Technician serves as a key point of contact between the IT department and employees, delivering high-quality customer service and technical expertise.
Key Responsibilities
Respond promptly to service requests and incidents via phone, email, or in person
Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripheral equipment
Install, configure, and upgrade hardware and software according to enterprise IT standards
Assist users with application issues, operating systems, and network connectivity
Document all support activities, resolutions, and updates in the ticketing system
Collaborate with other IT teams on escalated issues and project-related work
Provide guidance and training to users on IT policies, procedures, and best practices
Maintain accurate inventory of IT assets and ensure compliance with security protocols
Required Qualifications
High school diploma or equivalent; associate or bachelor's degree in Information Technology or a related field preferred
1-3 years of experience in technical support or IT helpdesk roles
Proficiency with Windows and macOS operating systems
Experience supporting Microsoft Office Suite and common IT hardware
Strong problem-solving skills with the ability to work independently
Excellent interpersonal, verbal, and written communication skills
Strong customer service orientation with attention to detail
Relevant certifications such as CompTIA A or Microsoft certifications are a plus
Additional Required Experience
3-5 years of Desktop Support experience in a corporate environment
Broad knowledge of:
Windows OS
Active Directory
Microsoft Office 365
OneDrive
Experience using remote support tools such as Bomgar and Remote Desktop Protocol (RDP)
Experience supporting virtual meeting platforms, preferably Microsoft Teams
Hands-on experience with ServiceNow or similar ticketing systems
Ability to adapt quickly in a fast-paced environment with changing priorities
Strong analytical and troubleshooting capabilities
Technical Skills
Desktop Support
Windows 10 / Windows OS
Hardware Support
Active Directory
Microsoft Office 365
Imaging and Deployment
SCCM
macOS support
VDI environments
iPhone / iOS support
Printer support
ServiceNow
Ticketing systems
Inventory management
Customer Service
Troubleshooting
Experience Level
Intermediate
Physical & Work Environment Requirements
Ability to lift and move IT equipment up to 25 lbs
Ability to walk between office locations and work under desks or in tight spaces as needed
Standard business hours
Job Type & Location
This is a Contract position based out of Lake Bluff, IL.
Pay and Benefits
The pay range for this position is $20.00 - $26.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Lake Bluff,IL.
Application Deadline
This position is anticipated to close on Apr 28, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Position Summary
The Desktop Support Technician is responsible for providing on-site technical support to end users for hardware, software, and network-related issues. This role involves troubleshooting, diagnosing, and resolving IT problems efficiently to ensure minimal disruption to business operations. The Desktop Support Technician serves as a key point of contact between the IT department and employees, delivering high-quality customer service and technical expertise.
Key Responsibilities
Respond promptly to service requests and incidents via phone, email, or in person
Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripheral equipment
Install, configure, and upgrade hardware and software according to enterprise IT standards
Assist users with application issues, operating systems, and network connectivity
Document all support activities, resolutions, and updates in the ticketing system
Collaborate with other IT teams on escalated issues and project-related work
Provide guidance and training to users on IT policies, procedures, and best practices
Maintain accurate inventory of IT assets and ensure compliance with security protocols
Required Qualifications
High school diploma or equivalent; associate or bachelor's degree in Information Technology or a related field preferred
1-3 years of experience in technical support or IT helpdesk roles
Proficiency with Windows and macOS operating systems
Experience supporting Microsoft Office Suite and common IT hardware
Strong problem-solving skills with the ability to work independently
Excellent interpersonal, verbal, and written communication skills
Strong customer service orientation with attention to detail
Relevant certifications such as CompTIA A or Microsoft certifications are a plus
Additional Required Experience
3-5 years of Desktop Support experience in a corporate environment
Broad knowledge of:
Windows OS
Active Directory
Microsoft Office 365
OneDrive
Experience using remote support tools such as Bomgar and Remote Desktop Protocol (RDP)
Experience supporting virtual meeting platforms, preferably Microsoft Teams
Hands-on experience with ServiceNow or similar ticketing systems
Ability to adapt quickly in a fast-paced environment with changing priorities
Strong analytical and troubleshooting capabilities
Technical Skills
Desktop Support
Windows 10 / Windows OS
Hardware Support
Active Directory
Microsoft Office 365
Imaging and Deployment
SCCM
macOS support
VDI environments
iPhone / iOS support
Printer support
ServiceNow
Ticketing systems
Inventory management
Customer Service
Troubleshooting
Experience Level
Intermediate
Physical & Work Environment Requirements
Ability to lift and move IT equipment up to 25 lbs
Ability to walk between office locations and work under desks or in tight spaces as needed
Standard business hours
Job Type & Location
This is a Contract position based out of Lake Bluff, IL.
Pay and Benefits
The pay range for this position is $20.00 - $26.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Lake Bluff,IL.
Application Deadline
This position is anticipated to close on Apr 28, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $20 - $26