Learning Operations Specialist

Drive adoption of change initiatives across technology teams required to meet business objectives. Focus on the strategy of change management and the people side of change, including changes to business processes, systems and technology, job roles, organizational structures, and associate training. Supervise a team in rolling out OCM and training initiatives that will drive faster adoption, greater utilization and higher proficiency to achieve strong business results. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities for Candidates

• Manage and support teams in integrating change management and training activities into their project plans

• Provide direct support and coaching to front-line managers and supervisors as they help their direct reports through transitions

• Implement the Kroger Organizational Change Management (OCM) Framework to manage the people side of change caused by change and transition efforts

• Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns

• Conduct readiness assessments evaluate results and present findings in a logical and easy-to-understand manner

• Develop a set of actionable and targeted change management plans including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan

• Partner with Kroger Learning & Development COE to provide input on training materials

• Coordinate conduct and measure training deployment and competencies

• Create and manage measurement systems to track adoption, utilization and proficiency of individual changes

• Identify resistance and performance gaps, and work to develop and implement corrective actions

• Develop training/supporting materials and deliver OCM training to the organization; both formal and informal learning events

• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications for Candidates

Minimum

• Any Experience and knowledge of change management principles and methodologies

• 8 years Experience leading large scale change initiatives within Technology Teams (Level 11)

• 5 years Experience leading large scale change initiatives within Technology Teams (Level 10)

• Familiarity with project management and process improvement methodologies and tools

• Ability to travel independently

• Able to work effectively at all levels in an organization

• Problem solving and root cause identification skills

• Demonstrated ability to prepare, interpret and make decisions based on qualitative and quantitative data

• Demonstrated leadership capability and ability to influence others without formal authority

• Excellent oral/written communication skills

Desired

• Bachelor's Degree Business Administration, Organizational Behavior or HR management

• Certified by a professional Change Management organization as a Change Management Professional

Salary : $104,000 - $156,000