What are the responsibilities and job description for the Test & Field Service Manager position at Kratos Industries, LLC?
Description
ROLE AND RESPONSIBILITIES
We are seeking an experienced and proactive Manager to lead our Test Technician and Field Services teams with a unified, hands-on approach. This role is responsible for ensuring product quality, customer satisfaction, and operational efficiency by integrating testing and field service efforts. By focusing on robust pre-shipment testing, we aim to minimize field issues and enable the Field Services team to shift from reactive support to revenue-generating activities such as commissioning, upgrades, and customer training.
The ideal candidate will have strong leadership skills, a passion for operational excellence, and hands-on experience in manufacturing environments involving testing, commissioning, and field service. This is a critical role that ensures alignment between factory output and field performance while enhancing customer experience and lifetime value.
Key Responsibilities
QUALIFICATIONS:
Required
You will be eligible to receive an annual bonus based on company performance and EBITDA goals achieved annually
ROLE AND RESPONSIBILITIES
We are seeking an experienced and proactive Manager to lead our Test Technician and Field Services teams with a unified, hands-on approach. This role is responsible for ensuring product quality, customer satisfaction, and operational efficiency by integrating testing and field service efforts. By focusing on robust pre-shipment testing, we aim to minimize field issues and enable the Field Services team to shift from reactive support to revenue-generating activities such as commissioning, upgrades, and customer training.
The ideal candidate will have strong leadership skills, a passion for operational excellence, and hands-on experience in manufacturing environments involving testing, commissioning, and field service. This is a critical role that ensures alignment between factory output and field performance while enhancing customer experience and lifetime value.
Key Responsibilities
- Lead and develop a cross-functional team comprising the Field Services department and the Test Technician team.
- Establish an integrated approach between test and field services, ensuring issues are prevented at the factory level to reduce field failures.
- Oversee production test execution and schedules to ensure high-quality outputs that meet on-time delivery (OTD) commitments.
- Lead the execution of field service activities, including warranty work, commissioning, and proactive customer engagements to drive satisfaction and growth.
- Leverage field insights to improve test protocols, enabling a feedback loop that reduces repeat issues and enhances root cause effectiveness.
- Ensure compliance with relevant industry standards (e.g., UL 508A, UL 891, UL 1008, ISO 9001, and customer-specific requirements).
- Mentor and train technicians to strengthen diagnostic skills, documentation accuracy, and overall accountability for quality.
- Position Field Services as a value-generating team, shifting focus toward customer training, system optimization, and up-sell opportunities.
QUALIFICATIONS:
Required
- 5 years of experience in Quality Management, preferably in a testing environment.
- Strong understanding of quality systems, root cause analysis.
- Experience with ISO 9001 or similar quality standards.
- Proficiency in quality tools and reporting (e.g., SPC, Pareto analysis, Fishbone diagrams).
- Must have an excellent sense of OTD urgency, cross-functional communication, leadership, and problem-solving skills.
- Certified Quality Engineer (CQE) or Six Sigma certification.
- Familiarity with ERP, QMS, and data analysis platforms.
- 401(k) 4% Match
- Health insurance
- Dental insurance
- Life insurance
- Vision insurance
- Long Term Disability
You will be eligible to receive an annual bonus based on company performance and EBITDA goals achieved annually
