Technical Writer

Technical Writer

Onsite Lawrenceville, GA 30046- Local GA Profiles only

12 months

Gwinnet County may ask candidates for in person interview

Any visa

Minimum Qualifications:

• Two (2) years of professional technical writing experience.

• Bachelor’s degree in English, Communications, Journalism, Technical Writing, or a related field or

equivalent professional experience

Preferred Experience & Skills:

• Four (4) years of professional technical writing experience.

• Proven ability to produce clear, concise documentation for varied audiences, with hands-on

experience in technical writing and editing of departmental processes (SOPs), standards, software

instructions, and system configurations.

• Experience using topic-based writing methodology such as Information Mapping for identifying

information types and using best-practice topic-based writing principles to document each content

type to optimize findability and readability.

• Experience gathering information by interviewing subject matter experts, conducting hands-on

research, analyzing information types, and organizing content into succinct topics.

• Experience following best-practice technical writing principles such as those outlined in the

Microsoft Writing Style Guide (formerly known as the Microsoft Manual of Style).

• Strong writing, editing, proofreading, and grammatical skills with exceptional attention to detail.

• Ability to translate complex technical concepts into clear, user-friendly language.

• Proficiency with Microsoft Office Suite applications, including Word, Visio, Excel, and PowerPoint.

• Strong understanding of document formatting, templates, styles, and visual presentation

techniques, including use of the Styles panel in Microsoft Word.

• Strong interpersonal, listening, and interviewing skills with the ability to build rapport with

stakeholders.

• Ability to work effectively in a collaborative, team-oriented environment.

• Strong organizational, time-management, and prioritization skills.

• Ability to work independently, manage multiple tasks, and meet deadlines in a fast-paced

Environment

Responsibilities:

• Collaborate with department leadership, project teams, and end users to identify documentation

requirements based on business needs, hardware, and software.

• Analyze IT project and user requirements to determine appropriate documentation types, scope,

formats, publication methods, and delivery approaches.

• Work closely with ITS staff, engineers, programmers, and project managers to collect, interpret, and

validate technical information, processes, and procedures.

• Assess audience needs and tailor tone, terminology, and technical detail to ensure documentation

is clear and understandable for both technical and non-technical users.

• Plan documentation projects, including writing processes, timelines, deadlines, and deliverables.

• Research, write, edit, and maintain a wide range of documentation, including SOPs, standards, user

guides, manuals, technical specifications, training materials, policies, proposals, and interactive

forms for print and online delivery.

• Edit documentation produced by others to ensure consistency, clarity, accuracy, and adherence to

documentation standards.

• Create diagrams, flowcharts, charts, and other visual aids to support understanding of systems and

processes.

• Ensure all documentation remains accurate, current, and aligned with system and process changes.

• Research, evaluate, and recommend improvements to documentation tools, methods, and

workflows.

• Establish, communicate, and maintain documentation standards, templates, and best practices.

• Provide guidance or training to staff on documentation standards and processes, as needed.

• Perform other related duties as assigned.