What are the responsibilities and job description for the Network Lead position at KPG99 INC?
Role: Network Lead
Location: Framingham, Massachusetts
Onsite--Full Time
Key Responsibilities
1. Operations Management
- Own day-to-day infrastructure operations (BAU)
- Ensure adherence to SLAs, SOPs, and runbooks
- Monitor system health and proactively mitigate risks
2. Incident & Problem Management
- Lead resolution of critical incidents (P1/P2)
- Drive major incident calls and coordination
- Ensure RCA completion and prevent recurrence
3. Change & Release Management
- Review and approve infrastructure changes and deployments
- Ensure proper risk assessment and rollback planning
- Validate post-change stability
4. Vendor & Stakeholder Management
- Manage vendors, cloud providers, and third parties
- Act as primary interface for stakeholders
- Provide regular service updates and improvement plans
5. Governance & Compliance
- Ensure adherence to IT policies, security, and audit requirements
- Support DR/BCP planning and testing
- Maintain audit readiness and compliance closure