Housekeeping Manager

Department: Housekeeping/Rooms Division

Position Type: Full Time

Description & Summary:   

The Grandover Resort & Spa a Wyndham Grand Hotel is currently hiring a dedicated and reliable Housekeeping Manager. This is a great opportunity to become a part of an award-winning property known for its exceptional guest experience and luxurious atmosphere. 

Job Responsibilities:

·        Supports in maintaining a superior level of cleanliness and service to our guest, while developing and motivating our staff with a primary focus on Guestrooms and tower areas. 

·        Overseeing the cleanliness and service excellence are consistently maintain throughout the guest experience. Overseeing the condition of the public area, with routine daily inspections.”  Evening availability may be required based on operational needs.

·         Lead and train, supervisors, room attendants, public space attendant, housepersons, and Laundry, to ensure the Hotel meet and maintain high quality standards for the expectations of the guest.

·         Communicate with maintenance and carpentry to correct and discrepancies in guest areas.

·         Direct training, and remedial training to ensure new hire understands their role, expectations, safety procedures and service standards.

·         Motivate staff to attain higher goals

·         Ensure OSHA compliance with regards to Chemical Safey and Bloodborne Pathogens

·         Oversee special projects in hotel areas

·         Assist with schedules, and changes occurring daily due to occupancy, illness and request

·         Coordinating with Laundry Manager/Supervisor for linen and inventories.

·         Ensure daily inspections of all VIP and “show rooms” to maintain the highest standards of cleanliness and presentation

·         Counseling and disciplining staff within boundaries of Grandover Polies.

·         Guest relations and conflict resolution for complaints of rooms, commercial area, and staff issues.

·         Ensure staff has necessary materials and supplies readily available to perform duties efficiently.

·         Attend meetings/appointments for Executive Housekeeper as needed.

·         Monitor overtime for assignments and provide verbal justification to Executive Housekeeper for any hours incurred.”

·         Ensure proper use of all equipment to promote safety and promote a safe work environment, preventing damage to property.

·         Oversees the issuance, tracking and securing storage of all facility keys.

·         Assisting Executive Housekeeper in establishing Department goals/objectives.

·         Performing any other task as directed by the Executive Housekeeper.