Director of Property Management

Portfolio Type: Commercial (Retail, Office, Industrial, Residential, Land, Mixed-Use)

Reports To: Senior Vice President of Commercial Real Estate

Position Summary:

The Director of Property Management provides strategic and operational leadership for a diverse commercial real estate portfolio, overseeing day-to-day property management, maintenance operations, and tenant relations. This role manages and develops a team of Property Managers, Assistant Property Managers, a Property Technician Lead, and Property Technicians to ensure high performance, operational efficiency, regulatory compliance, and tenant satisfaction across all assets.

Key Responsibilities:

Leadership & Team Management

• Lead, mentor, and manage Property Managers, Assistant Property Managers, Property Technician Lead, and Property Technicians.
• Establish performance expectations, conduct evaluations, and support professional development and succession planning.
• Foster a culture of accountability, collaboration, customer service, and safety.
• Ensure appropriate staffing levels and efficient allocation of resources across the portfolio.

Portfolio & Property Operations

• Oversee daily operations of commercial properties including retail, office, industrial, residential houses, land, and mixed-use assets.
• Ensure consistent property standards, preventive maintenance programs, and capital improvement execution.
• Partner with the Property Technician Lead to ensure timely response to maintenance issues and work order completion.
• Partner with the Property Technician Lead to manage department vehicle fleet and the department’s equipment to include supply inventory.
• Develop and enforce operational policies, procedures, and best practices.

Financial Management

• Prepare, manage, and oversee annual property operating budgets.
• Monitor financial performance, control operating expenses, and identify cost-saving opportunities.
• Review and approve invoices, service contracts, and vendor payments.
• Collaborate with asset management and accounting teams on forecasting, variance analysis, and reporting.

Vendor & Contract Management

• Negotiate, manage, and evaluate vendor and service provider contracts.
• Ensure vendors meet performance, safety, insurance, and compliance requirements.
• Oversee bidding processes for maintenance, capital projects, and professional services.
• Interact and coordinate with internal General Construction division on capital projects and budgets.

Tenant & Stakeholder Relations

• Provide executive-level oversight of tenant relations and issue resolution.
• Support leasing efforts through operational coordination, tenant improvements, and property readiness.
• Management of Tenant Improvement process and documentation.
• Serve as a key point of contact for ownership, asset management, and internal stakeholders.

Compliance, Risk & Safety

• Ensure compliance with local, state, and federal regulations, including building codes, life safety, and environmental standards.
• Oversee risk management initiatives, inspections, and safety training programs.
• Ensure emergency preparedness plans are in place and regularly reviewed.
• Manage corporate office, including access control, security monitoring, and facility operations.

Reporting & Strategy

• Prepare and present operational and financial reports to senior leadership and ownership.
• Analyze portfolio performance and recommend operational and strategic improvements.
• Support long-term planning, capital strategies, and portfolio optimization initiatives.

Additional property management, tenant relations, and financial responsibilities as needed

Qualifications:

Education & Experience

• Bachelor’s degree in Business, Real Estate, Property Management, or related field (preferred).
• 10–15 years of progressive commercial property management experience.
• 5 years of experience managing managers and technical teams.
• Experience overseeing multi-property commercial portfolios across varied asset types.

Certifications (Preferred):

• CPM®, RPA®, CCIM®, or similar professional designation.

Skills & Competencies

• Strong leadership, coaching, and team development skills.
• Deep knowledge of commercial property operations and maintenance.
• Financial acumen with budgeting and expense control expertise.
• Excellent communication, negotiation, and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with property management software and reporting tools.

Key Performance Indicators (KPIs)

• Portfolio operating performance vs. budget.
• Tenant satisfaction and retention.
• Work order completion and preventive maintenance compliance.
• Vendor performance and cost efficiency.
• Team performance, engagement, and retention.

Work Environment

• Combination of office-based and on-site property visits in and out of the Triad, NC Market.
• May require travel between properties.
• Occasional after-hours availability for emergencies.