Business Office Manager

Description

SUMMARY

Under the direction of the Executive Director, the Business Office Manager is responsible for handling all vendor and resident accounts including lease signings. This position is also responsible for overseeing the reception staff.

ESSENTIAL RESPONSIBILITIES include the following. Other duties may be assigned.

· Manage vendor accounts for a small group of local businesses providing service to our campus or community.

· Manage resident accounts on a routine basis ensuring accounts are kept updated and accurate to their leases.

· Support lease rental renewal work and lease signing

· Maintain and update a property management software that supports accounting and reporting of resident accounts, charges, and building occupancy.

· Support general administrative functions within the community and among peer department head staff.

· Directly supervise and manage a team of receptionists to provide exceptional customer service and high quality first impressions with visitors.

· Support review, development, and implementation of administrative policy and procedure.

· Support collections of customer charges and related cash/treasury management tasks; ACH oversight, manual check deposits, and ensuring related record keeping is maintained.

· Support internal reporting needs and document management.

SUPERVISORY RESPONSIBILITIES

This position has direct supervisory responsibilities over the reception staff.

Requirements

 QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

· At least 2 years of property management experience.

· Previous experience working with resident satisfaction, budgetary and regulatory compliance.

· Previous supervisory experience is preferred.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Basic math ability

REASONING ABILITY

Ability to apply common-sense understanding to carry out instructions furnished in written or oral form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to maintain a courteous businesslike manner when interacting with outside contacts and other employees. Ability to use good judgment. Ability to organize, solve problems, work as part of a team, handle multiple tasks, and meet deadlines.

OTHER SKILLS AND ABILITIES

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 80 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet to moderate.